Strategic Inside Sales & Customer Ops Specialist

Welser Profile North America; Poland; Teletrabalho; PLN 227 000 - 288 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Life insurance

Vision benefits

Wellness program

401k with company match

Paid Time Off

Tuition reimbursement

Resumo da oferta

Welser Profile North America is seeking a dedicated customer service and supply chain professional to manage orders, pricing structures, and SAP-based accounts from our Valley City, OH location. You will coordinate with shipping providers, support production planning with scheduling and inventory tracking, and liaise with internal teams to ensure smooth operations.

The ideal candidate will have a high school diploma or GED, 3–5 years of related experience, SAP experience preferred, and strong

Qualificações

• High school diploma or GED.
• 3–5 years related experience.
• SAP experience preferred.
• Excellent verbal and written communication and the ability to resolve conflicting interests.
• Excellent teamwork and collaboration skills.

Responsabilidades

• Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
• Maintain pricing structures, including price list creation and updates.
• Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
• Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
• Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
• Support production and material planning with scheduling, inventory tracking, and delivery coordination.
• Develop and manage production and shipping schedules for key customers based on forecasts.
• Act as liaison between customers, suppliers, and internal departments, including quality and engineering coordination.
• Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
• Manage trade show coordination and follow-up activities.
• Identify operational issues and recommend process improvements.
• Record and manage customer complaints within the quality system.

Conhecimentos

Verbal & written communication

Teamwork

Supplier negotiation

Read blueprints

MRP knowledge

Inventory control

MS Office / ERP

Formação académica

High school diploma or GED

Ferramentas

SAP

MS Office

ERP systems

Descrição da oferta de emprego

Welser Profile North America is seeking a dedicated customer service and supply chain professional to manage orders, pricing structures, and SAP-based accounts from our Valley City, OH location. You will coordinate with shipping providers, support production planning with scheduling and inventory tracking, and liaise with internal teams to ensure smooth operations.

The ideal candidate will have a high school diploma or GED, 3–5 years of related experience, SAP experience preferred, and strong