Strategic Enterprise CSM for Hotel Tech (Remote APAC)

PROFITROOM; Remote; PLN 287,000 - 431,000; Full time

Job summary

A global leader in hospitality software is seeking an Enterprise Customer Success Manager to support large hotel groups and high-value clients across the APAC region. The ideal candidate will have over 5 years of experience in hospitality revenue management, manage enterprise relationships, achieve revenue targets, and collaborate with various teams. This remote role offers a flexible schedule and attractive benefits, including paid time off and health insurance.

Benefits

24 paid days off annually

Flexible working hours

'Work with Us, Travel with Us' hotel vouchers

English language classes

Co-financed life and medical insurance

Access to sports facilities

Paid CSR/volunteering days

Company retreats and events

Qualifications

• Proven experience in Enterprise Account Management or Customer Success in hospitality or travel tech.
• 5+ years in hotel revenue management, ideally with luxury or multi-property groups.
• Strong understanding of e-commerce, booking flows, and digital revenue strategy.

Responsibilities

• Serve as the primary contact for enterprise-level hotel groups across various regions.
• Achieve enterprise revenue targets and account-level budget goals.
• Lead quarterly business reviews and present performance insights.

Skills

Account Management

Customer Success

Analytical skills

Stakeholder management

Revenue Management

E-commerce expertise

Consultative problem-solving

Fluency in English

Job description

A global leader in hospitality software is seeking an Enterprise Customer Success Manager to support large hotel groups and high-value clients across the APAC region. The ideal candidate will have over 5 years of experience in hospitality revenue management, manage enterprise relationships, achieve revenue targets, and collaborate with various teams. This remote role offers a flexible schedule and attractive benefits, including paid time off and health insurance.