Strategic CSM — Drive Value & Adoption (Remote)

Unit4; Kraków; Remote; PLN 190,000 - 275,000; Full time

Job summary

A leading ERP software company is looking for a Customer Success Manager to join their Source-to-Contract Customer Experience team. You'll drive customer satisfaction and adoption of solutions while managing the customer lifecycle. This role allows remote work from Poland or Portugal. Ideal candidates will have experience in customer success, fluent English and Spanish, and strong relationship-building skills.

Benefits

Uncapped time off policy

Remote working opportunities

A culture built on trust

Commitment to sustainability

Qualifications

• Proven experience in a Customer Success, Account Management, or SaaS client-facing role.
• Strong relationship-building skills with a customer-first mindset.
• Ability to engage senior executives and cross-functional teams.

Responsibilities

• Design and execute tailored customer success plans (CSPs).
• Help customers unlock full potential of solutions by promoting feature adoption.
• Conduct regular business reviews with C-level executives.

Skills

Customer Success

Account Management

Relationship Building

Fluent in English and Spanish

Analytical Mindset

Education

Bachelor’s or Master’s degree in Business or related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

A leading ERP software company is looking for a Customer Success Manager to join their Source-to-Contract Customer Experience team. You'll drive customer satisfaction and adoption of solutions while managing the customer lifecycle. This role allows remote work from Poland or Portugal. Ideal candidates will have experience in customer success, fluent English and Spanish, and strong relationship-building skills.