SRE Engineer - Observability & Monitoring

POL GPC Global Technology Center; Kraków; On-site; PLN 180,000 - 250,000; Full time

Job summary

GPC Global Technology Center in Krakow is seeking an experienced SRE Engineer focused on observability across the full eCommerce stack. You will instrument services, build dashboards, and establish SLIs/SLOs to catch issues before users notice them.

You will work with New Relic, Datadog, Grafana/Prometheus and ELK stacks, using Terraform and CI/CD tooling. Strong English communication and ownership mindset are essential for success.

Qualifications

• 3+ years hands-on SRE/Platform/Observability experience building monitoring from scratch.
• Deep expertise in logs, metrics and traces and know when to use each.
• Strong experience with modern observability platforms and ELK stack.
• Hands-on with OpenTelemetry or vendor agents for tracing.
• Designs actionable alerting tied to user impact and noise reduction.
• Ability to define SLIs/SLOs, dashboards and thresholds where absent.
• Observability-as-code using Terraform or similar tooling.
• Proficient in Python and/or Bash scripting.
• Good English communication and collaboration with dev teams.

Responsibilities

• Own reliability of our eCommerce platform across full stack.
• Instrument services, build dashboards, alerts, and SLIs/SLOs.
• Collaborate with SRE lead and product teams to improve observability.
• Implement and maintain observability tooling and pipelines.

Skills

SRE/Platform/Observability

Logs-Metrics-Traces

Alerts-SLOs

OpenTelemetry

Python-Bash

English Communication

Tools

New Relic

Datadog

Grafana/Prometheus

ELK (Elasticsearch/OpenSearch)

Terraform

GitHub Actions

Docker

Azure

Job description

Company Background

Genuine Parts Company founded in 1928 and based in Atlanta, Georgia, is a leading specialty distributor engaged in the distribution of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more than 10,000 locations across the world, employing 60,000 people. The GPC Global Technology Center in Krakow, established in 2022 by Genuine Parts Company is an innovative research and development facility supporting GPC’s digital transformation efforts. The hub is focused on the development of advanced technologies and solutions that support GPC's operations and growth. The GPC Global Technology Center team works on a wide range of projects assisting in areas such as e-commerce and data platforms, supply chain solutions, selling systems, and cyber security. This is home to a team of highly skilled IT engineers who are dedicated to driving innovation and delivering cutting‑edge solutions for GPC.

Position Purpose

SRE Engineer with strong hands‑on observability expertise, responsible for the reliability of our growing eCommerce platform across its full stack: security, CDN, DNS, servers, databases, caching, and monitoring. Primary domain - observability and monitoring. Must have proven, hands‑on experience building monitoring from the ground up: instrumentation, dashboards, alerting that catches problems before users do, and SLIs/SLOs established where none exist. Deep experience with a modern observability platform is essential: New Relic (our stack) is a strong plus, but solid hands‑on experience with Datadog, Grafana/Prometheus, ELK, or similar is equally welcome, as long as it transfers.

Requirements

• 3+ years of hands‑on SRE / Platform / Observability engineering, with a proven track record of building monitoring and observability from scratch - not just maintaining existing dashboards
• Deep, hands‑on command of the three pillars - logs, metrics, and traces, and the judgment to know which to reach for when
• Strong experience with modern observability platforms: New Relic (a strong plus), Datadog, Grafana/Prometheus, and log platforms such as Elasticsearch / OpenSearch (ELK)
• Distributed tracing and instrumentation: hands‑on with OpenTelemetry (or vendor agents), able to instrument services and follow a request across service boundaries
• Designs alerting that actually works - symptom‑based, actionable, tied to user impact, and tuned to avoid noise and alert fatigue
• Able to define and drive SLIs/SLOs, dashboards, and thresholds, and to establish them where they don't yet exist
• Observability-as‑code - managing monitors, dashboards, and alerts declaratively (Terraform or similar)
• Working knowledge of CI/CD (GitHub Actions), containers (Docker), and Azure (enough to instrument, deploy, and integrate observability independently)
• Scripting in Python and/or Bash
• Good communication skills in English - partners with the SRE lead and works directly with dev teams to instrument their services
• Ownership mindset - treats observability as a product and drives it forward proactively

Nice to have

Azure ACA; OpenTelemetry Collector pipelines; observability cost control (data volume, retention, sampling); incident response and post‑incident review experience; e‑commerce or high‑traffic environments.

Equal‑Opportunity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.