Sr. Supervisor, Events

Align Technology, Inc.; Wrocław; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private healthcare Luxmed

Multisport card

Private insurance

Meal vouchers

Co-financing of company products

Employee Support Program

Job summary

Align Technology, Inc. in Wrocław is seeking a Senior Supervisor, Events to lead a team delivering clinical education and training events across EMEA.

Based onsite in Wrocław, you’ll coordinate priorities and resources, support your team’s development, and work closely with IT and external partners. You’ll also improve the tools and processes behind our events, helping the team deliver consistently high-quality experiences.

Qualifications

• 5–8 years of experience in event/process management or Marketing operations.
• Experience supervising professional employees or project teams.
• Experience coordinating event delivery through teams rather than individual contribution.
• Experience managing budgets, suppliers, agencies and operational activities.
• Strong knowledge of Microsoft Office, Salesforce, CRM platforms and SAP.
• Fluency in English is essential; additional European languages are a plus.

Responsibilities

• Lead and supervise a team of Events Representatives across EMEA.
• Lead tool improvements across ASANA, SFDC, Survey Platform and Registration tools.
• Allocate work, manage priorities and coordinate resources to meet deadlines and objectives.
• Provide day-to-day leadership, coaching and workload management for the team.
• Resolve operational challenges and escalate issues when needed.
• Collaborate with EMEA event team on status, reporting and deliverables.
• Manage external event partners to ensure quality and value.
• Promote standardization of event processes and tools across markets.
• Monitor performance against KPIs and take corrective actions.
• Partner with IT to implement process improvements and increase efficiency.
• Serve as escalation point for stakeholder concerns and ensure timely resolution.

Skills

People leadership

Process management

Stakeholder management

Planning & execution

Communication

English fluency

Education

University degree in Marketing/Events

Tools

Salesforce

CRM platforms

Event management tools

SAP

Microsoft Office

Job description

Sr. Supervisor, Events

Department: Marketing

Employment Type: Full Time

Location: EMEA-Poland

Description

We’re looking for a Senior Supervisor, Events to lead the team delivering clinical education and training events across EMEA. Based onsite in Wrocław, you’ll coordinate priorities and resources, support your team’s development, and work closely with the EMEA Events team, IT and external partners. You’ll also improve the tools and processes behind our events, helping the team deliver consistently high-quality experiences.

Key Responsibilities

• Lead and supervise a team of Events Representatives, ensuring the successful planning and delivery clinical education and training event tasks across EMEA. These events are driven through Asana and SFDC workflow, and require a strong process manager.
• Lead key events tool improvements across EMEA – ASANA, SFDC, Survey Platform and Registration tools. Continuously review event software and process development improvements to drive further standardization, simplification in collaboration with Events Team and IT.
• Allocate work, manage priorities and coordinate resources across the team to ensure delivery commitments, timelines and business objectives are achieved.
• Provide day-to-day leadership, coaching , workload management and guidance to team members, supporting their development, performance and engagement.
• Support team members in resolving operational challenges, escalating issues where appropriate and ensuring timely decision-making within defined procedures.
• Partner closely with EMEA event team on clinical education status, reporting and deliverables.
• Manage clinical education external event partner to drive quality, accountability and best value for money.
• Promote the consistent application of EMEA event processes, tools and operating standards across the team and assigned markets.
• Monitor team performance against objectives, service levels and operational KPIs, identifying risks and implementing corrective actions when required.
• Collaborate with events team and IT with the implementation of process improvements and operational best practices to increase efficiency, consistency and delivery quality.
• Provide guidance and direction to team members while fostering collaboration, accountability and continuous improvement.
• Act as an escalation point for operational issues and stakeholder concerns, ensuring effective resolution and minimal disruption to delivery.
• Represent the events function professionally, ensuring high standards of execution, stakeholder service and operational excellence.

Skills, Knowledge & Expertise

• Strong people leadership skills, with experience supervising, coaching and developing professional or technical employees.
• Strong proficiency with software solutions, tools and systems. Including experience in developing and integrating new tools and technology.
• Strong understanding of funnel management, operations and delivery processes.
• Strong analytical and organizational capabilities, with attention to detail and a focus on execution excellence.
• Excellent planning, prioritization and workload management skills, with the ability to coordinate multiple projects through a team.
• Ability to exercise judgment within established procedures and policies while ensuring consistent execution and compliance.
• Strong stakeholder management skills, with the ability to work effectively across functions and organizational levels.
• Experience managing operational performance, setting priorities and monitoring progress against objectives.
• Experience managing budgets, suppliers and operational resources within established guidelines.
• Ability to identify risks, solve problems and remove obstacles that may impact delivery timelines or quality.
• Strong communication skills, including the ability to provide clear direction, feedback and performance guidance.
• Proficiency in Microsoft Office and event-related systems, including tools supporting planning, reporting, budgeting and operational management.

Education and Experience

• University degree in Marketing, Events, Communications, Business or a related field.
• 5–8 years of experience in event/process management, Marketing operations or a related field.
• Prior experience supervising professional employees, project teams or skilled contributors is preferred.
• Demonstrated experience coordinating event delivery through teams rather than solely through individual contribution.
• Experience managing budgets, suppliers, agencies and operational activities within a structured business environment.
• Strong experience applying policies, procedures and governance requirements to ensure compliant and effective delivery.
• Experience supporting employee development, performance management and capability building.
• Experience in the healthcare device industry is preferred; experience in an event agency environment is also highly valued.
• Strong knowledge of Microsoft Office, Salesforce, CRM platforms, event management tools and SAP is preferred.
• Fluency in English is essential; additional European languages are an advantage.

Job Benefits

• Private healthcare Luxmed,
• Multisport card,
• Private insurance,
• Meal vouchers,
• Co-financing of company products,
• Employee Support Program.

Additionally, the position is eligible for a yearly bonus. The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers

We encourage all candidates to review this document before moving forward in the recruitment process.

Align Technology (Poland).pdf