Sr. Director, Executive & Internal Communications
Sprinklr
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Job summary
Sprinklr seeks a Senior Director of Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement. Reporting to the VP, Corporate Communications & Analyst Relations, this role will partner with senior leaders to translate complex topics into clear, engaging narratives for employees and stakeholders.
The ideal candidate combines strategic thinking with hands-on execution, guiding a
Qualifications
- 12+ years in executive/internal/corporate/strategic communications.
- Significant experience supporting senior leaders in fast-paced, complex organizations.
- Experience leading comms programs during transformations, growth, or organizational change.
- SaaS, enterprise technology, and/or public company experience preferred.
- Experience working across global organizations and diverse employee populations.
Responsibilities
- Partner with senior leaders to develop clear, authentic, and impactful communications.
- Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.
- Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.
- Drive consistency and alignment across executive messaging and leadership communications.
- Lead Sprinklr's internal communications strategy and editorial planning.
- Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.
- Manage and evolve communication channels, ensuring the right messages reach the right audiences.
- Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.
- Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.
- Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.
- Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.
Skills
Job description
United States - Texas - Austin
United States - New York - Remote
Full time
113127-JOB
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
We are seeking a Senior Director, Executive & Internal Communications to lead executive and employee communications programs that connect business strategy, leadership messaging, and employee engagement.
Reporting to the VP, Corporate Communications & Analyst Relations, this role will partner with senior leaders across the company to develop compelling narratives, drive organizational alignment, and ensure employees understand and connect to Sprinklr's strategy, priorities, and transformation journey. The ideal candidate is both a strategic thinker and exceptional operator, capable of translating complex business topics into clear, engaging, and impactful communications.
Partner with senior leaders to develop clear, authentic, and impactful communications.
Lead the creation of executive presentations, leadership messaging, company meeting content, organizational announcements, and strategic communications.
Translate complex business priorities into compelling narratives that resonate with employees and key stakeholders.
Drive consistency and alignment across executive messaging and leadership communications.
Lead Sprinklr's internal communications strategy and editorial planning.
Develop programs and content that strengthen employee understanding of company strategy, priorities, and performance.
Manage and evolve communication channels, ensuring the right messages reach the right audiences.
Champion employee engagement and feedback mechanisms that promote dialogue and alignment across the organization.
Lead communications planning for major business initiatives, organizational changes, leadership transitions, and key company milestones.
Partner with leaders across the business to support transformation initiatives with thoughtful and proactive communications strategies.
Help shape and reinforce company narratives that connect strategy, innovation, customer impact, and culture.
Lead and develop a high-performing communications team.
Establish communications plans, processes, governance, and measurement frameworks that drive consistency and effectiveness.
Partner closely with Communications, People, Product Marketing, Brand, and executive stakeholders to deliver integrated communications programs.
Leverage AI-enabled tools and emerging technologies to improve efficiency, scale, and effectiveness.
Employees understand company strategy and how their work contributes to business outcomes.
Executive communications are clear, consistent, and trusted.
Major organizational initiatives are supported by effective communication and strong employee alignment.
Communications programs are proactive, measurable, and aligned to business priorities.
Communicationsisviewed as a strategic partnertoleadership and the broader business.
12+ years of experience in executive, internal, corporate, or strategic communications.
Significant experience supporting senior leaders in fast-paced, complex organizations.
Experience leading communications programs during periods of transformation, growth, or organizational change.
SaaS, enterprise technology, and/or public company experience preferred.
Experience working acrossglobalorganizations and diverse employee populations.
Exceptional writing, editing, and storytelling abilities.
Strong business acumen and executive presence.
Ability to influence cross-functional stakeholders and drive alignment.
Proven ability to balance strategic thinking with hands‑on execution.
Strong project management, planning, and prioritization skills.
Curiosity and comfort with AI and emerging communications technologies.
As Sprinklr continues its transformation journey, clear and consistent communication is critical to organizational alignment and execution. Employees need to understand our strategy, leaders need support communicating effectively, and the business needs a cohesive narrative that connects priorities, decisions, and outcomes.
The Senior Director, Executive & Internal Communications will help bring that narrative to life. Working closely with leaders across the company, this role will drive the communications programs that connect strategy to employee understanding, strengthen leadership visibility, and help teams move forward with clarity and confidence.
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all‑things‑Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
$195,000 - $325,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job‑related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US‑based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection. The US‑based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment‑free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
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