Specialist I, Client Billing Support

Grow Therapy; Polska; Hybrid; PLN 107,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Grow for Grow access

Financial wellness

Flexible time off & holidays

Parental leave

Mental health time

Wellness stipend

Commuter benefits

Home office & meals

Job summary

Grow Therapy is seeking a Billing Support Specialist to help make mental healthcare more accessible. You will troubleshoot issues, educate Clients and Therapists, and partner with Product teams to improve the platform. The role emphasizes empathy, customer experience, and independent remote work.

Candidates with HIPAA familiarity and multilingual skills are a plus. The position is fully remote with occasional travel 2-3 times per year and an hourly, non-exempt compensation structure.

Qualifications

• One year of experience with insurance across multiple commercial & government payors.
• Strong knowledge of medical terminology, ICD-10/CPT codes preferable in mental health.
• Experience verifying benefits, reading EOBs, and explaining benefits in Claim MD/Availity.
• Experience with various payor portals.
• Self-motivated, eager to learn, comfortable with ambiguity / asynchronous communication.
• Love problem solving; curious about health tech.

Responsibilities

• Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat.
• Identify root causes and work with Product teams to improve the platform.
• Educate customers on the Grow Therapy platform, delivering excellent customer service.
• Act as the customer's go-to resource, ensuring Clients and Therapists feel heard and supported.

Skills

Insurance billing

Medical terminology

Payor portals

Asynchronous communication

Problem solving

Customer experience

Remote work

Bilingual Spanish

Tools

Claim MD

Availity

Job description

About Us:

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

What You’ll Be Doing:

As a Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth.

In this role, you’ll…

• Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.

• Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall

• Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

• Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

You’ll Be a Good Fit If:

• You have one year of experience with insurance across multiple commercial & government payors.

• You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health

• You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.

• You have experience working within various payor portals.

• You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

• You love problem solving; you’re naturally curious, especially about health tech

• Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else

• You are successful working independently and remotely, and adapt well to changing priorities and customer needs

• You are comfortable meeting quantitative metrics, including the number of conversations you work on per day

• You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

• Bonus points if bilingual (Spanish preferably)

Employment Type: Hourly, Non-Exempt
Base Compensation: The hourly compensation rate for this position is:

Fully Remote Commitment: $24.03 per hour

This role is fully remote. Both arrangements include travel 2-3 times per year (e.g., company and department offsites).

Full Time Employee Benefits:

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.

• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees)

• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.

• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge

• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.

• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.

• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.

• Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations.

• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees.

• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report.

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance. Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact [e-mail]. We’re happy to help or offer an alternative way to participate.