Solution Architect – Dynamics 365 Customer Service or Sales

Talanto; Warszawa; Hybrid; PLN 230,000 - 369,000; Full time

Job summary

emagine is seeking an experienced Solution Architect for Dynamics 365 Customer Service or Sales to design and govern scalable CRM solutions across regions.

You will define data structures, integration patterns, routing logic, and automation while ensuring standard-first designs and long-term maintainability.

This role supports onboarding regional teams in Nordics, UK and other units, with a remote or hybrid model from Poland.

Qualifications

• Extensive experience with Dynamics 365 Customer Service or Sales architecture.
• Experience in multi-region enterprise environments.

Responsibilities

• Define and own end-to-end Dynamics 365 CS solution architecture.
• Oversee configuration, development quality and delivery standards.
• Provide architecture governance and onboard regional teams.

Job description

Solution Architect – Dynamics 365 Customer Service or Sales

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

We are a high-end professional services consultancy and solutions firm specialising in delivering business and technology services across large-scale digital transformation programs. We power progress, solve challenges and deliver real results through tailored, high-end consulting services and enterprise architecture expertise.

We are currently looking for an experienced Solution Architect – Dynamics 365 Customer Service or Sales to join a long-term international project focused on designing and governing scalable CRM solutions across multiple regions and business units.

In this role, you will be responsible for defining and owning the end-to-end solution architecture for Microsoft Dynamics 365 Customer Service capabilities within a complex, multi-region enterprise environment. You will ensure that all designs follow a standard-first approach, align with D365 best practices, and support long-term scalability and maintainability.

You will define data structures, integration patterns, routing logic, and automation strategies, while also overseeing configuration, development quality, and technical delivery standards. A key part of your role will be providing architecture governance and supporting onboarding of regional teams across Nordics, UK and other business units.

Experience in the banking sector will be a strong advantage, especially in complex, regulated enterprise environments.

With us, you will have the opportunity to work on a long-term international engagement combining architecture ownership with real business impact. The project offers a remote or hybrid model from Poland, and collaboration within a mature, global enterprise environment.

At emagine, we combine the freedom of freelancing with the stability of a trusted partner. We offer long-term international projects, flexible cooperation models (B2B), access to top-tier clients across Europe, and continuous professional growth. Our consultant care team ensures smooth onboarding, ongoing support and stable project transitions.

5511–8856$ /month

5511 $ 25%

7883 $ median

8856 $ 75%

The range shows the lower and upper market bands: 25% of vacancies pay below the first value, the median is the typical salary, and 75% marks the upper band.