Site Reliability Engineer (AWS)

ELEKS; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

ELEKS has begun a collaboration with University Medicine in Germany to digitally transform the public website and intranet, including a new content management system, content migration, and ongoing service operations.

The role focuses on AWS cloud administration, Linux and databases, monitoring, and incident handling. Strong English and German language skills are required to communicate with global teams and stakeholders.

Qualifications

• 3+ years of relevant experience
• Strong AWS knowledge
• Linux and Database administration (PostgreSQL, MySQL)
• Monitoring tools (CloudWatch, Datadog)
• Web-server configurations (Nginx, Apache)
• Terraform, CloudFormation (will be a plus)
• English: Upper-Intermediate or higher, both written and spoken
• German: Upper-Intermediate or higher, both written and spoken

Responsibilities

• Dealing with registered and escalated tickets
• Gather all required information from a customer to start an issue investigation
• Investigate and reproduce customer issues
• Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
• Prepare steps/solutions on how to fix the issue
• Promptly resolve customer service issues to the satisfaction of all
• Proactively monitor various IT systems
• Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
• Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and components upgrade, security patching, etc
• Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

Skills

AWS

Linux

PostgreSQL

MySQL

Monitoring tools

Nginx

Apache

English (Upper-Intermediate)

German (Upper-Intermediate)

Tools

Terraform

CloudFormation

CloudWatch

Datadog

Job description

ELEKS is starting a new collaboration with University Medicine in Germany. The project focuses on the digital transformation of the public website and intranet, including the introduction of a new content management system, migration of existing content, and transition into ongoing service operations.

REQUIREMENTS

• 3+ years of relevant experience
• Strong AWS knowledge
• Linux and Database administration (PostgreSQL, MySQL)
• Monitoring tools (CloudWatch, Datadog)
• Web-server configurations (Nginx, Apache)
• Terraform, CloudFormation (will be a plus)
• English: Upper-Intermediate or higher, both written and spoken
• German: Upper-Intermediate or higher, both written and spoken

RESPONSIBILITIES

• Dealing with registered and escalated tickets
• Gather all required information from a customer to start an issue investigation
• Investigate and reproduce customer issues
• Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
• Prepare steps/solutions on how to fix the issue
• Promptly resolve customer service issues to the satisfaction of all
• Proactively monitor various IT systems
• Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
• Provide daily maintenance: backup and restore, new version deployment and rollback, periodic system cleanup, OS and componentsupgrade, security patching, etc
• Take ownership to resolve customer requests in accordance with SLAs andincident management protocols

WHAT YOU WILL GET WITH ELEKS

• Close cooperation with a customer
• Challenging tasks
• Ability to influence project technologies
• Team of professionals
• Dynamic environment with low level of bureaucracy

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.