ServiceNow Integration & API Engineer (f/m)

Bosch Group; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

EmploymentContract

Hybrid work hours

Referral Bonus

Private medical care

Life insurance

Cafeteria system

Prepaid Lunch Card

Non-working day on Dec 31

Job summary

Bosch Group in Warsaw is seeking a ServiceNow Integration & API Engineer to design, develop and maintain robust interfaces linking ServiceNow with SAP, Azure, data lakes and partner apps.

You will implement Scripted REST APIs, IntegrationHub actions, and data pipelines, ensuring security, performance, and compliance while collaborating with architects and security teams in a hybrid work environment.

Qualifications

• 2 to 5 years in enterprise software development or integration engineering.
• 1 to 3 years on the ServiceNow platform.
• Deep expertise in Scripted REST APIs, IntegrationHub, Flow Designer Actions, Import Sets, Transform Maps, and Credential Aliases.
• Proficient with API testing tools and Git.
• Bachelor's degree in Computer Science, Software Engineering, IT, or equivalent practical experience.

Responsibilities

• Designs, develops, and maintains interfaces connecting the ServiceNow platform with external systems across Bosch (SAP, Azure/Entra ID, data lakes, monitoring tools, and partner apps).
• Design and implement Scripted REST APIs, enforcing JSON schema validation and error handling.
• Configure and script outbound integrations; develop IntegrationHub actions and spokes.
• Build/maintain Import Sets, Transform Maps, and leverage the Robust Transform Engine for data transformation.
• Implement and tune Service Graph Connectors and IH-ETL to ingest data into CSDM 5.0 and CMDB.

Skills

ServiceNow

Integration design

Performance engineering

API testing

Git

Education

Bachelor's degree in Computer Science / Software Engineering / Information Technology

Tools

Postman

SoapUI

cURL

Insomnia

Git

Job description

ServiceNow Integration & API Engineer (f/m)

• Full-time

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Designs, develops, and maintains robust, secure, and high-performance interfaces connecting the enterprise ServiceNow platform with external systems across Bosch (SAP, Microsoft Azure/Entra ID, corporate Data Lakes, monitoring tools, and partner applications). Serves as the platform's hands‑on authority for both inbound and outbound integrations, leveraging native ServiceNow capabilities including IntegrationHub, Scripted REST APIs, Flow Designer integration actions, MID Server clustering, and Service Graph Connectors. Partners with platform architects, security officers, and external system owners to ensure all data flows adhere to the "Configure First, Customize Last" principle, operate asynchronously without impacting platform performance, and comply with enterprise security and data privacy mandates.

• Scripted REST APIs: Design and implement custom, versioned Scripted REST APIs, enforcing strict JSON schema validation, and error handling.
• Outbound Integrations: Configure and script outbound integrations
• IntegrationHub & Spokes: Develop custom IntegrationHub actions, data stream actions, and spokes using Flow Designer and the ServiceNow Spoke Generator; configure and maintain out-of-the-box spokes for enterprise systems.
• Import Sets & Robust Transform Engine (RTE): Build and maintain high-volume Import Set tables, staging schemas, and Transform Maps; leverage the Robust Transform Engine (RTE) and Integration Commons for complex data transformation.
• Service Graph Connectors (SGC): Implement and tune Service Graph Connectors and Integration Hub ETL (IH-ETL) to ingest external asset, inventory, and configuration data directly into CSDM 5.0 and CMDB tables via the Identification and Reconciliation Engine (IRE).

Infrastructure, MID Server & Gateway Connectivity

• MID Server Management: Configure, monitor, and optimize MID Server clusters, capabilities, and IP ranges to ensure reliable communication with on-premises networks and restricted manufacturing domains.
• Enterprise Gateway Alignment: Partner with corporate API Management teams (Enterprise MCP servers, Azure APIM, Apigee, or Kong) to register ServiceNow endpoints, configure rate-limiting, and enforce corporate proxy and firewall policies.

Integration Security & Governance

• Authentication & Secrets: Implement and govern secure authentication mechanisms: OAuth 2.0 (Client Credentials, Authorization Code flows)
• Data Sanitization & Privacy: Enforce logging hygiene, ensuring API keys, bearer tokens, passwords, and unencrypted PII

Experience & Qualifications:

• Overall Experience: 2 to 5 years in enterprise software development or integration engineering, with at least 1 to 3 years of dedicated, hands‑on integration development on the ServiceNow platform.
• ServiceNow Integration Stack: Deep expertise in Scripted REST APIs, IntegrationHub, Flow Designer Actions, Import Sets, Transform Maps, and Connection & Credential Aliases.
• Performance Engineering: Proven experience designing high-throughput, data ingestion pipelines
• Tooling: Proficient with API testing and debugging tools (Postman, SoapUI, cURL, Insomnia) and version control via Git.
• Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience.

Certifications:

Mandatory / Required:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

Highly Desirable:

• Micro-Certification: IntegrationHub or Flow Designer.
• At least one CIS credential (e.g., CIS - Customer Service Management, CIS - ITSM, or CIS - Discovery).

Beneficial:

• Cloud integration or API certification (Microsoft Azure Developer Associate, AWS Certified Developer, or MuleSoft Certified Developer).
• ITIL 4 Foundation.

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

• EmploymentContract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinematickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December