ServiceNow Architect (f/m)

Bosch Group; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work with flexible hours

Private medical care

Life insurance

Cafeteria system with benefits

Job summary

Bosch Group is seeking an accomplished enterprise ServiceNow architect to define the platform vision, standards, and a multi-year roadmap across ITSM, ITOM, CSM, and custom apps.

You will partner with product managers, lead developers, and enterprise architects to translate complex business needs into scalable platform capabilities while enforcing the Configure First, Customize Last principle and ensuring security and upgrade resilience.

Qualifications

• 8 to 12+ years in enterprise IT with 5+ years of hands-on ServiceNow architecture.
• Proven multi-module ServiceNow experience: ITSM, CMDB/CSDM, Service Portal, IntegrationHub, Flow Designer.
• Strong enterprise integration background: REST/SOAP, JSON/XML, OAuth 2.0, MID Server clustering.
• Familiar with TOGAF and ITIL 4/ITIL 5 value streams.
• Bachelor’s or Master’s in CS/SE/IS or equivalent practical experience.

Responsibilities

• Define target architecture and multi-year platform roadmap for the ServiceNow environment.
• Design secure, scalable integration patterns with SAP, Azure Entra ID, M365, and data lakes.
• Enforce REST/SOAP contracts, ACLs, encryption, and platform security boundaries.
• Lead Technical Review Board decisions and publish reusable blueprints for squads.

Skills

ServiceNow architecture

Enterprise IT architecture

REST/SOAP integration

TOGAF

ITIL 4

Leadership

Stakeholder management

Mentoring teams

Education

Bachelor’s or Master’s degree in Computer Science / Software Engineering / Information Systems

Tools

ServiceNow

CSA

CAD

CIS certifications

CTA / CMA

AWS / Azure cloud

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description

Serves as the enterprise design authority for the corporate ServiceNow platform ecosystem, defining the architectural vision, technical standards, and multi-year platform roadmap. Owns the Common Service Data Model (CSDM 5.0) strategy, integration architecture, and technical governance to ensure all solutions across ITSM, ITOM, CSM, and custom applications remain secure, performant, and upgrade-resilient. Partners with Product Stream Managers, Lead Developers, and corporate enterprise architects to translate complex business demands into scalable platform capabilities while strictly preventing customization sprawl.

Key Responsibilities:

Platform Strategy & Architectural Roadmap

• Architectural Vision: Define and maintain the target architecture, reference patterns, and multi-year technology roadmap for the corporate ServiceNow platform and owns technical debt reduction roadmaps
• New Capability Evaluation: Evaluate major ServiceNow family releases and Platform emerging capabilities (e.g. Workflow Studio, IntegrationHub, App Engine, Platform Intelligence, NowAssists) to advise leadership on adoption, licensing implications, and technical readiness.

Integration & Security Architecture

• Integration Patterns: Design secure, scalable integration patterns for connecting ServiceNow with enterprise systems (SAP, Azure Entra ID, Microsoft 365, internal Data Lakes, and monitoring tools).
• API Governance: Enforce standardized REST/SOAP integration contracts, webhook handlers, and IntegrationHub spoke usage
• Platform Security & Least Privilege: Architect security role mappings, Access Control Lists (ACLs), encryption standards, and scoped application boundaries, ensuring zero unauthorized privilege escalation and full compliance with corporate security and data privacy mandates (GDPR, AI Act).

Governance & Technical Authority

• Technical Review Board (TRB): Act as the core decision authority on the platform TRB, evaluating incoming solution designs, approving architectural spikes, and enforcing the "Configure First, Customize Last" principle.
• Pre-Approved "Paved Roads": Create and publish reusable architectural blueprints, and standard templates that allow development squads to build with autonomy and velocity.
• Squad Enablement & Coaching: Guide and coach Lead Developers across distributed squads, ensuring that implementations adhere to enterprise platform standards.

Qualifications

Experience & Qualifications

Experience: 8 to 12+ years in enterprise IT, with at least 5 years of dedicated, hands-on architectural experience on the ServiceNow enterprise platform.

Platform Depth: Proven track record of architecting multi-module ServiceNow environments, including deep knowledge, but not limited to, of ITSM, CMDB/CSDM, Service Portal/Employee Center, IntegrationHub, Flow Designer, and Scoped Architecture.

Integration Mastery: Strong background in enterprise integration architecture (REST/SOAP, JSON/XML, OAuth 2.0 Bearer authentication, MID Server clustering, event-driven messaging).

Enterprise Frameworks: Solid working knowledge of enterprise architecture methodologies (TOGAF) and modern service management principles (ITIL 4 / ITIL 5 value streams).

Leadership & Influence: Outstanding stakeholder management skills with the proven ability to defend platform standards, negotiate with senior business leaders and mentor technical teams without direct disciplinary authority.

Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.

Certifications

Mandatory / Required:

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

At least two Certified Implementation Specialist (CIS) certifications (e.g. CIS – Data Foundations, CIS - ITSM, CIS - Discovery, CIS - Event Management, or CIS - CSM)

Highly Desirable:

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)

ITIL 4 Managing Professional / Strategic Leader or ITIL Foundation

Advantageous:

Cloud platform architecture certifications (AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert)

Information Security credentials (CISSP, CISM, or ISO 27001 Foundation)

Additional Information

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

• EmploymentContract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinematickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December