ServiceNow Developer (f/m)

Bosch Group; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work with flexible hours

Annual bonus

Job summary

Bosch is seeking a ServiceNow Engineer to design, build, and maintain solutions across ITSM, ITOM, and custom apps. You will translate business requirements into upgrade-resilient solutions while working in an Agile squad under the guidance of the Lead Developer and Platform Architect.

Responsibilities include platform development, workflows, service catalog, integrations, and automated testing with ATF. You will participate in sprint planning, code reviews, and platform upgrades to ensure

Qualifications

• 3–5 years in software engineering with 2–3 years hands-on ServiceNow configuration and development
• Experience in Scrum/Agile environments (Jira / ServiceNow Agile)
• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience
• Required: ServiceNow CSA and CAD certifications; CIS-ITSM or ITIL 4 Foundation preferred

Responsibilities

• Design, build, and maintain ServiceNow solutions across ITSM, ITOM, HAM, OTSM, Service Portal, and custom apps
• Develop workflows, scripting, and automated tests using ATF
• Configure catalog items, record producers, and Service Portal widgets
• Implement integrations using REST/SOAP, IntegrationHub spokes, and MID Server
• Participate in sprint refinement, estimation, and peer code reviews
• Support platform upgrades and refactor legacy code to OOTB functionality

Skills

Agile / Scrum experience

ServiceNow knowledge

Problem solving

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow Studio

App Engine Studio

Flow Designer

IntegrationHub

ATF

MID Server

REST/SOAP

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other.

Job Description

Designs, builds, and maintains solutions on the ServiceNow enterprise platform across core modules (ITSM, ITOM, HAM, OTSM, Service Portal, and custom scoped applications). Turns business requirements into robust, upgrade-resilient solutions using platform best practices, working as an active member of an Agile squad under the guidance of the Lead Developer and Platform Architect.

Key Responsibilities

• Platform Development: Configure and develop features across core modules (e.g. Incident, Problem, Change, Request, Knowledge, and custom scoped apps in ServiceNow Studio / App Engine Studio).
• Workflows & Scripting: Build robust automations using Flow Designer, subflows, and actions. Write clean, maintainable server-side and client-side code (Business Rules, Script Includes, Client Scripts, UI Policies).
• Service Catalog & Portal: Develop dynamic catalog items, record producers, and order guides with variable sets and fulfillment flows. Build and configure Service Portal and Employee Center widgets.
• Integrations: Configure and support REST/SOAP integrations, IntegrationHub spokes, MID Server queries, and import sets with transform maps.
• Quality & Agile Delivery: Participate actively in sprint refinement, estimation, and daily standups. Build automated test cases using Automated Test Framework (ATF), participate in peer code reviews, and support UAT bug resolution.
• Platform Health: Support semi-annual platform family upgrades by reviewing skipped records and refactoring legacy code back to baseline out-of-the-box (OOTB) functionality.

Qualifications

Experience & Qualifications:

• Experience: 3 to 5 years in software engineering, with at least 2 to 3 years of hands-on ServiceNow configuration and development experience.
• Methodology: Practical experience working within Scrum/Agile environments (Jira / ServiceNow Agile).
• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

Certifications:

• Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD).
• Preferred: Certified Implementation Specialist in one of ServiceNow product (CIS - ITSM), ITIL 4 Foundation.

Additional Information

Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all.

• EmploymentContract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow LikeABosch:

• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinematickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December