ServiceNow Business Analyst – Global Liaison (Remote)

EY; Polska; Hybrid; PLN 80,000 - 100,000; Full time

Job summary

A global professional services firm is seeking a ServiceNow Business Analyst in Katowice. This role involves leading requirement gathering workshops, analyzing business processes, and acting as a liaison between clients and technical teams. You will need a minimum of 1 year of experience in ServiceNow projects and strong stakeholder management skills. The position offers a dynamic environment where you can work remotely part-time while contributing to impactful global projects.

Benefits

Continuous learning opportunities

Flexible work options

Diverse and inclusive culture

Qualifications

• Minimum 1 year of experience as a Business Analyst in IT/digital projects with ServiceNow.
• Ability to facilitate meetings and engage with senior stakeholders.
• Proven consulting skills to propose value-adding improvements.

Responsibilities

• Lead requirement gathering workshops with clients and document objectives.
• Analyze processes and translate them into actionable requirements.
• Act as a main point of contact for stakeholders throughout projects.

Skills

Stakeholder management

Requirements analysis

Communication skills

ITIL processes

Agile frameworks

Education

Bachelor's degree in Business, IT, or Computer Science

Job description

A global professional services firm is seeking a ServiceNow Business Analyst in Katowice. This role involves leading requirement gathering workshops, analyzing business processes, and acting as a liaison between clients and technical teams. You will need a minimum of 1 year of experience in ServiceNow projects and strong stakeholder management skills. The position offers a dynamic environment where you can work remotely part-time while contributing to impactful global projects.