ServiceNow Analyst

Michael Page; Polska; Remote; PLN 180,000 - 240,000; Full time

Job summary

A recruitment agency is seeking a Business Analyst with 3+ years of experience in the ServiceNow ecosystem. The successful candidate will lead requirements-gathering workshops, analyze business processes, and liaise effectively between stakeholders and delivery teams. This remote position offers a competitive salary, flexible work hours, and opportunities to work on impactful ServiceNow projects.

Benefits

Competitive salary

B2B contract agreement

Elastic worktime

Chance to work on impactful ServiceNow projects

Qualifications

• 3+ years of experience working as a Business Analyst within ServiceNow ecosystem.
• Solid understanding and hands-on experience with ITSM.
• Excellent stakeholder management and facilitation skills.

Responsibilities

• Lead and facilitate requirements-gathering workshops with business stakeholders.
• Analyze and document business processes, identify optimization opportunities.
• Act as a liaison between business and delivery teams, ensuring effective communication.

Skills

Experience as a Business Analyst

Stakeholder management

Analytical skills

Problem-solving abilities

Fluency in English

Education

3+ years of experience within ServiceNow ecosystem

CSA Certification

Tools

ServiceNow

ITSM

Job description

• Remote work
• Contract of employment or B2B Contract - as preferred

About Our Client

Client's organisation operates within the sport equipment industry and supports global operations. As a large-sized company, they foster a collaborative environment and focus on delivering high‑quality technological solutions to their teams and clients.

Job Description

• Lead and facilitate requirements‑gathering workshops with business stakeholders to fully understand objectives and challenges
• Analyze and document business processes, identify optimisation opportunities, and define clear, actionable requirements
• Conduct gap analyses and recommend improvements leveraging ServiceNow capabilities
• Collaborate closely with architects and developers to ensure alignment between technical delivery and business needs
• Prepare detailed user stories and acceptance criteria for agile teams
• Support delivery planning, backlog refinement, and take part in sprint ceremonies
• Act as a liaison between business and delivery teams, ensuring effective communication and alignment
• Provide end‑user support and resolve incidents related to ServiceNow
• Perform basic configuration changes within the platform following standards and best practicesStay up to date with new ServiceNow releases and features

The Successful Applicant

• 3+ years of experience working as a Business Analyst within ServiceNow ecosystem
• Solid understanding and hands‑on experience with ITSM; familiarity with ITOM, CSM or HRSD is a strong plus
• CSA Certification is a strong plus
• Experience with ServiceNow AI solutions is a nice to have
• Excellent stakeholder management and facilitation skills
• Strong grasp of ITIL processes and Agile methodologies
• Strong analytical and problem‑solving abilities, with attention to detail
• Excellent organisational, coordination, and communication skills
• Ability to learn new concepts quickly and support administrative ServiceNow functions
• Fluency in English (written and spoken)
• Self‑directed and innovative mindset.

What's on Offer

• Competitive salary
• B2B contract agreement
• Remote work
• Elastic worktime (start between 7:00 and 09:00 AM)
• Chance to work on impactful ServiceNow projects and collaborate with global stakeholders.