Service & Spare Parts Coordination Specialist

Agfa; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A multinational imaging solutions company in Warsaw is seeking a Service & Spare parts coordination specialist. In this role, you will manage customer orders, inquiries, and collaborate with various teams. Fluency in Spanish and good English are essential, along with strong communication and organizational skills. This position offers a competitive salary, excellent benefits, and a hybrid work model, with opportunities for career development and growth.

Benefits

Private medical care

Sport card option

Referral bonus

Holiday allowance

Additional day off for your Birthday

Qualifications

• Fluency in Spanish and good English are required.
• Excellent communication skills and teamwork capabilities needed.
• Strong attention to detail and follow-up skills.
• Familiarity with Excel; SAP experience is a plus.
• A background in customer operations is beneficial.

Responsibilities

• Receive and process customer orders and service requests.
• Handle customer inquiries about product availability and deliveries.
• Coordinate urgent transport when necessary.
• Ensure timely dispatch of engineers for equipment installation.
• Collaborate with internal teams and headquarters.

Skills

Fluency in Spanish

Good English

Good communication skills

Comfortable in using Excel

Proficiency with SAP

Accuracy

Adaptability in changing environments

First experience in customer operations

Job description

Company Overview

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa’s headquarters and parent company are in Mortsel, Belgium. The Group’s operational activities are divided in three divisions: Digital Print & Chemicals, Radiology Solutions, and HealthCare IT. All divisions have strong market positions and well-defined strategies.

Agfa’s largest production and research centers are in Belgium, the United States, Canada, Germany, Austria, China and Brazil. Agfa is commercially active worldwide through wholly owned sales organizations in more than 40 countries. In countries where Agfa does not have its own sales organization, the market is served by a network of agents and representatives.

Position Overview

Customer operations are as core to our client services as the products themselves. As a member of our Customer Service team you will be responsible for administrative processes and master data. In this role you will also receive, record, and process customer orders, enquiries and complaints for printing and radiology solutions equipment. A Service & Spare parts coordination specialist interacts with the service, sales, logistics & the finance team, our clients and the third‑party vendors. You'll be challenged to manage the administrative support for the customer operation business from beginning till the end.

Location: Warsaw

What You'll Do

• Receive, record, process and follow up customer orders or service requests
• Manage customer enquiries concerning product availability, deliveries, forecast, invoicing, and returns
• Follow‑up on supply issues; align internally and keep customers informed
• Organise/request urgent transport when needed
• Ensure efficient planning of dispatch of engineers to customer sites for install and fix of equipment
• Work closely with local and country ESSC team and also HQ interaction

What you offer us

• Fluency in Spanish and Good English
• Good communication skills and the capacity to work as a true team player
• Accuracy and ability to follow‑up and tracking
• Passion for numbers and gathering data
• Comfortable in using excel; proficiency with SAP is a plus
• The ability to work and quickly adapt in a changing business environment
• First experience in customer operations is an asset

Our Values

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress)

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes)

What we offer now and in the future

• Very positive working atmosphere
• Challenging environment combined with a supportive management structure
• Competitive salary and benefits(private medical care, possibility to join sport card and additional insurance, referral bonus, holiday allowance, 30 minutes break included in work hours, additional day off for your Birthday)
• Permanent employment agreement after the trial period
• Career development and growth
• Hybrid form of work (twice a week in the office)
• No dress code

Diversity and Inclusion

At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.