Service Management Expert

ROCKWOOL Group; Poznań; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Office-first approach: home office up{

Home office subsidy

Private Medical Care

Multikafeteria MyBenefit

Wellbeing program

Extra Day Off for voluntary activities

Job summary

ROCKWOOL Group in Poznań is seeking a Service Management Expert for an 18-month fixed-term contract. You will join the ROCKWOOL GBS Service Management team to support finance processes, drive continuous improvement, and implement automation and BI solutions.

The role requires coordination across departments and strong stakeholder communication in English. You will contribute to process standardization, KPI development and high service levels, while leveraging Power Automate, Power Query, Power

Qualifications

• 5+ years in SSC/BPO with finance context preferred.
• Degree in finance, economics, technical field or relevant experience preferred.
• Advanced proficiency in Power Automate, Power Query, Power BI or VBA.
• Strong analytical, proactive and service-minded mindset.
• Ability to tailor communication to business audiences.
• Understanding of cross-system dependencies in ERP processes.

Responsibilities

• Act as central point of communication with internal and external stakeholders.
• Drive process analysis, optimization, tools implementation and solution proposals.
• Support transition scope definition and project prioritization.
• Develop improvements including RPA, Power BI visuals and reporting.
• Provide Finance framework for Taxonomy, SLAs, KPIs and channels.
• Lead cross-department projects (GL, Controlling, AP, AR).
• Promote continuous improvement mindset within the organization.
• Maintain knowledge continuity and compliance standards.

Skills

Power Automate

Power Query

Power BI

VBA

Analytical skills

Stakeholder management

Education

Finance/Economics degree or relevant experience

Tools

MS Office

ERP systems

Job description

We are looking for a Service Management Expert to be based in our Poznań location to join our ROCKWOOL GBS Service Management team for an 18-month fixed term contract.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

Your future team

We invite you to join our ROCKWOOL GBS Service Management team – we are responsible for supporting our financial organization by maintaining high service standards and ensuring the correct execution of services. The team plays a key role in supporting the entire finance function and consists of a Team Manager, Functional Coordinator, two Experts, and one Trainee.

What You Will Be Doing

• Acting as central point of communication with internal and external Stakeholders
• Driving change in organization with process analysis & optimisation, tools implementation, and solution proposal
• Supporting transition process and scope definition
• Developing improvements including Robotic Process Automation, Power Query, Power BI, and other technologies
• Providing RGBS Finance framework for Taxonomy, Service Level Agreements, Key Performance Indicators, and communication channels
• Leading projects that affect multiple departments (i.e. General Ledger, Controlling, Accounts Payable, Accounts Receivables)
• Sharing Continuous Improvement mindset and methodology within organization
• Ensuring organization maintain high standards in knowledge business continuity and compliance

What You Bring

• 5+ years of experience in SSC/BPO, background in finance is preferred
• A degree in finance, economics, a technical one or relevant experience is preferred
• Proficiency in Power Automate (RPA/workflow automation), Power Query, Power BI, and VBA (at least one on an advanced level)
• Strong analytical skills, service minded, proactive and flexible
• Ability to tailor communication to specific business audience
• Genuine interest in developing own skills and competence
• Awareness of cross systems dependencies in context of the global business process handled in ERP system (holistic, cross-functional mindset)
• General understanding of end-to-end financial process areas, i.e. P2P, H2P, R2R, O2C
• Ability to gather and maintain a wide array of data, analyse data, prepare reports, and introduce process improvements throughout the reporting process along with excellent and technical skills
• Develops and presents data reporting and create eye-catching visualizations
• Ability to quickly learn and productively use new software applications
• Advanced working knowledge on MS Office
• Creative and Problem-Solving approach to challenges and ability to facilitate and support the incident reporting process within various groups
• Professional stakeholder management
• Strong Written and Verbal Communication in English
• Optional : Understanding of Service Management processes and/or Continuous Improvement work experience

What We Offer

By joining our team, you become a part of the people-centric work environment of a Danish company. We offer you a competitive salary, a fixed-term contract after the probation period, development package, team building events, activity-based office in Poznan’s city center in the new prestigious office building – Nowy Rynek. The building is recognized as a building without barriers, which means that it is fully adapted to the needs of people with disabilities.

Our compensation package on employment contracts includes :

• An office-first approach : home office is available up to 2 days per week
• Adaptable Hours : start your workday anytime between 7 :00 AM and 9 :00 AM
• Home office subsidy
• Private Medical Care
• Multikafeteria MyBenefit
• Wellbeing program
• Extra Day Off for voluntary activities… and while in the office you can also use modern office space with beautiful view and high standard furniture, bicycle parking facilities & showers, chill-out rooms with PlayStation, football table, pool table, board games, subsidized canteen with delicious food & fruit.

Who We Are

At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint.

Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With