Service Governance Assistant

Linklaters LLP; Poland; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

In-house fitness centre

Life insurance

Worldwide travel insurance for biz and

Travel insurance

Job summary

Linklaters LLP in Warsaw is recruiting for a Service Governance Assistant to support ITIL governance, documentation, and continual improvement across multiple ITIL practices. The role offers exposure to Asset, Capacity, Reporting, and Service Catalogue management, with opportunity to engage with MSPs and internal teams.

The successful candidate will learn service lifecycle activities, governance artefacts, and data-driven improvement initiatives while coordinating with Service Governance

Qualifications

• Minimum 1 year experience in an IT-related role.
• Basic understanding of ITIL principles.
• Excellent documentation and stakeholder management skills.
• Ability to balance business outcomes with contractual constraints.

Responsibilities

• Support administration, governance and continual improvement of ITIL practices.
• Maintain governance documentation, standards, procedures and action tracking.
• Produce and maintain reports, dashboards, KPIs and management information.
• Provide administrative support across Service Design, Service Transition and operations.
• Contribute to process reviews and governance enhancements across ITIL disciplines.

Skills

Fluent English

Strong documentation

Stakeholder management

Data interpretation

Tools

MS Office

Reporting tools

Job description

For Linklaters Office in Warsaw, we are currently recruiting for the Service Governance Assistant role.

The Service Governance Assistant supports the IT Service Governance team in the delivery, administration, governance, and continuous improvement of multiple ITIL practices. This role is designed to provide broad exposure across a range of IT Service Management disciplines, including Asset Management, Capacity Management, Reporting & Performance Management, Request Management, Service Catalogue Management, Service Design, and Service Transition.

The role offers a significant opportunity to learn and develop practical experience across the ITIL service lifecycle while supporting governance activities, documentation, reporting, process improvement initiatives, and stakeholder engagement. The successful candidate will work closely with Service Governance Managers, operational teams, suppliers, and the Managed Service Provider (MSP) to help ensure processes are effective, documented, measurable, and aligned with business requirements.

A basic understanding of ITIL principles and IT Service Management is desirable, supported by a strong willingness to learn and develop within a service governance environment.

You will be responsible for:

• Support the administration, governance, and continual improvement of multiple ITIL practices.
• Maintain governance documentation, standards, procedures, and action tracking.

Process, Documentation & Data Management

• Assist with the creation and maintenance of process documentation, service records, knowledge articles, and governance artefacts.
• Support data quality, record management, and audit evidence collection.

Reporting & Performance

• Produce and maintain reports, dashboards, KPIs, and management information.
• Analyse service data and identify trends, risks, and improvement opportunities.

Service Lifecycle Support

• Provide administrative and coordination support across Service Design, Service Transition, and operational service management activities.
• Assist in ensuring services are properly documented, supportable, and governed throughout their lifecycle.

Continual Service Improvement

• Contribute to process reviews, improvement initiatives, and governance enhancements across all supported ITIL practices.
• Promote consistency, efficiency, and best practice adoption.

Learning & Professional Development

• Develop practical experience across multiple ITIL disciplines including Asset Management, Capacity Management, Reporting & Performance, Request Management, Service Catalogue, Service Design, and Service Transition.
• Participate in training, mentoring, and development activities to build a broad IT Service Management skillset.

Apply if you:

• Are fluent in English
• Have min. 1 year of experience in IT-related role
• Have basic knowledge of ITIL
• Are able to balance business outcomes, contractual constraints, and operational practicality
• Have strong documentation, assurance, and stakeholder management skills

Location

• Warsaw (hybrid model - min. 2 days per week at the office)

Type of contract:

• Contract of employment

Benefits

• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities

About Linklaters

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity.

We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong.

This is vital to our ability to work as one team, with a common mind-set.

We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

What sets us apart

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments
• We celebrate diversity, equity and inclusion so our people can bring themselves to work
• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
• We invest in custom-fit career paths for our people in line with their talents and aspirations
• We provide agile working solutions to meet the changing needs of our people and our business
• We are committed to people first relationships based on mutual trust, respect and appreciation
• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed
• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

Technical Skills:

Information Technology Infrastructure Library (ITIL)

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.