Service Engineer

Michael Page; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Mobile work

Industry-specific training

Competitive remuneration

Job summary

An international organization in the lubricants sector is looking for a skilled professional to manage customer accounts and provide expert guidance for lubrication systems. The role includes conducting site inspections, building customer relationships, and collaborating with technical teams. Candidates should have a strong customer-facing background, attention to detail, and a valid driver's license, with multilingual skills being a plus. This position offers competitive remuneration and opportunities for industry-specific training.

Qualifications

• Proven experience in the lubricants industry or related field.
• Willingness to travel extensively for customers.
• Ability to work as part of a team.
• Multilingual in European languages strongly desired.

Responsibilities

• Conduct on-site inspections of lubrication systems.
• Build strong relationships with customers.
• Provide tailored recommendations to improve lubricant application.
• Collaborate with technical teams for bespoke solutions.
• Collaborate with technical and commercial teams to address challenges.
• Support customers during product trials and implementations.
• Create site reports per internal practices.
• Contribute to product training sessions.

Skills

Customer-facing experience

Interpersonal and communication skills

Attention to detail

Team collaboration

Multilingual capabilities

Job description

About Our Client

An international organization operating in the industrial chemicals and lubrication sector, focused on developing, producing and supplying specialized lubricants.

Job Description

• Customer account servicing - conduct on-site inspections of lubrication systems, equipment, and application processes.
• Build and maintain strong relationships with customers by understanding their operational needs and challenges.
• Perform oil sampling, condition monitoring, and interpretation to assess lubricant performance.
• Provide tailored, proactive recommendations to improve lubricant application and overall system efficiency.
• Collaborate with the technical team to address challenges and develop bespoke solutions.
• Work closely with internal technical and commercial teams to ensure alignment on customer needs.
• Support customers during product trials and implementations to ensure optimal outcomes.
• To conduct site reports electronically in accordance with internal reporting practices
• Participate in/contribute to product training sessions as required.
• Build an internal and external network of colleagues/customers/industry experts to strengthen the delivery of key technical messages both locally and internationally.
• Ensure your workstation, the communal workspaces and facilities are always kept clean and tidy.

Abide by all Health and Safety procedures and Company operating procedures in your day-to-day activities.

The Successful Applicant

• Proven experience in the lubricants industry or a related field service/industrial manufacturing role
• Strong customer-facing experience
• Valid driver's license and willingness to travel extensively
• Multilingual in various European languages strongly desired.
• Able to work as part of a team and help others work together.
• Excellent interpersonal and communication skills to build rapport with customers.
• Strong attention to detail in documentation and reporting.

What's on Offer

• mobile work
• industry-specific training
• competitive remuneration