Service Engineer

Zoomlion; Województwo wielkopolskie; On-site; PLN 40,000 - 60,000; Full time

Job summary

A leading machinery company located in Poland seeks a responsible individual to handle the daily maintenance and after-sales service of tractors and harvesters. The ideal candidate will have experience with brands like Kubota and New Holland and will ensure customer satisfaction through effective problem-solving and regular visits. Responsibilities include maintaining machinery, examining vehicles, and meeting sales plans for accessories. This role offers a chance for on-the-job training and collaboration with the China representative.

Qualifications

• Experience in maintaining tractors and harvesters, particularly brands like Kubota and New Holland.
• Ability to analyze and troubleshoot technical problems effectively.
• Strong communication skills for interacting with customers and team members.

Responsibilities

• Perform daily maintenance and after-sales service for agricultural machinery.
• Conduct regular vehicle inspections and maintenance.
• Ensure customer satisfaction through timely service and communication.

Skills

Experience in agricultural machinery maintenance

Proficient in problem-solving

EHS compliance knowledge

Job description

1. Responsible for the daily maintenance, after‑sales service and maintenance of tractors, harvesters and other agricultural machinery;
2. Experience in agricultural machinery maintenance in Kubota, New Holland, Revo, etc. is preferred
3. Responsible for cooperating with daily maintenance and technical support for agents;
4. Responsible for proactive rectification proposed by the product line, troubleshooting projects, rectification of faulty vehicles, and information collection;
5. Responsible for the inspection, regular maintenance and maintenance of arriving vehicles (tractors, harvesters, etc.);
6. Responsible for regular visits to customers and regular vehicle (tractors, harvesters) inspections;
7. Responsible for the timely guarantee of accessories, achievement of accessories sales plan, and customer satisfaction;
8. Repair machinery and other components of the machines;
9. Understand technical problem effectively through proper analysis, evaluation and diagnoses;
10. Maintain own area of responsibility in terms of housekeeping and EHS while working as a team or individually;
11. Read and follow labels, safety warnings, and guidelines;
12. Ensure all work is carried out according to the safety regulation and industry quality standard;
13. Become more effective in problem solving by on‑the‑job training;
14. Submit service reports on time;
15. Able to work together with the China Representative Engineer/Sales for customers' satisfaction.