Service Desk Support Consultant

PARETO SECURITIES AS; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work setup

Nice office in Warsaw city center

Opportunity to influence methods and 솔

Job summary

EG in Warsaw is seeking a Service Desk Support Consultant to provide end-user support through phone, email, and self-service channels, troubleshoot issues, and route incidents in ServiceNow. You will assist on-site in Poland and coordinate with Nordic offices to keep operations smooth.

The ideal candidate is fluent in Polish, has solid IT knowledge, and is familiar with ServiceNow, Active Directory, Office 365, Intune, Jamf, Windows, and macOS.

Qualifications

• Fluent in Polish with strong customer service orientation.
• Solid IT domain knowledge and familiarity with ITIL practices.
• Experience with delivering customer support using the listed tools.

Responsibilities

• Provide End User support via phone, email, and Self-Service channels.
• Troubleshoot technical issues and restore services quickly.
• Dispatch tasks in ServiceNow to correct assignment groups.
• Assist on-site in Poland and support Nordic offices as needed.
• Order and deploy IT equipment globally for EG employees.
• Resolve daily IT tasks with Danish and Indian colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management.

Skills

Polish language

Customer service mindset

AI & automation interest

Tools

ServiceNow

Active Directory

Office 365

AutoPilot

Intune

Jamf

Windows

macOS

Job description

Advertisement - Introduction Text

Service Desk Support Consultant

Do you enjoy providing top-class End User support? Are you passionate about using the latest technology to develop solutions that are used by many people every single day? Do you want to help developers and colleagues across the organisation work smarter by supporting their tools, workflows, and technical needs?

Your tasks:

In order to strengthen the internal Service Desk at EG, we need extra hands to perform the following tasks:

• Provide the End User support, through the phone, email, and Self-Service channels.
• Troubleshoot technical issues.
• Dispatch tasks and incidents in ServiceNow, so we ensure that inquiries are send to the right assignment group, as fast as possible.
• Assist with ad hoc tasks on-site at the office in Poland, with support at Nordic offices as needed.
• Order and deploy IT equipment for EG employees allover the world.
• Resolve daily IT tasks, in collaboration with Danish and Indian colleagues.
• Create and maintain user-facing knowledge articles.
• Create and maintain documentation.
• User account management.

You are the ideal candidate if you:

• Are fluent in Polish.
• Have solid knowledge of the product or solution being supported.
• IT domain and IT industry knowledge.
• Familiar with the tools and phases of delivering successful customer support (ServiceNow, Active Directory, Office365, AutoPilot, Intune, Jamf, Windows, MacOS, Incident, Request, Change, Problem Management).
• are passionate about AI and automation solutions, with hands-on experience in AI-powered tools (e.g. Claude, Microsoft Copilot, Copilot Studio) and an understanding of building, deploying, and administering agentic AI workflows,driven to leverage these technologies for continuous process and system improvement.
• General understanding of computer systems, mobile devices and other tech products.
• Have high customer service orientation and you are motivated by providing excellent customer service.
• Have a technical, logical thought process.
• Have problem-solving skills and are solution-oriented.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to deal with and solve conflicts and problems.
• ITIL certification.

The Team

Our Service Desk Team is a dynamic and passionate group of skilled individuals, aimed at providing professional internal End-User, application and system support across EG. The Team consists of 9 Consultants located in Denmark and India. As part of the Service Desk Department, you will be working as a part of the daily operations, supporting the core business working hours.

We offer

• Flexibility around organizing your priorities within given working hours (we start work at 8 am - 9 am and finish 4pm-5pm)
• Hybrid work setup
• Nice office in Warsaw city center
• Opportunity to put your fingerprint on methods and solutions
• The position in an exciting company that is developing rapidly
• Active staff association that organizes good social events

Contact

At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.

Join us in creating software that works for people, not software that makes people work.