Service/Delivery Manager

Engenious; Kraków; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private Medical Care – INTER Polska

Co-funded Multisport Card

Training or certification subsidies

Job summary

Engenious in Kraków is seeking an experienced Service Manager/Delivery Manager to join an international project for a leading global organization. The role blends service delivery with stakeholder management and a strong technical understanding of AWS and Generative AI.

You will coordinate technical teams, monitor performance, and support the development and operation of custom AI solutions, ensuring alignment with business needs and technical requirements.

Qualifications

• Proven experience as a Service Manager or Delivery Manager in an IT environment.
• Strong understanding of AWS cloud services and cloud-based solutions.
• Experience working with custom-built applications/solutions.
• Knowledge of Generative AI/LLM based solutions and their delivery.
• Familiarity with AWS Lambda and AWS Step Functions (Step Functions/STEP).
• Ability to work with both technical and non-technical stakeholders.

Responsibilities

• Manage end-to-end service delivery, ensuring high quality and timely delivery.
• Coordinate technical teams and act as a bridge between business stakeholders and technical experts.
• Monitor service performance, risks, issues and dependencies.
• Support the delivery and continuous improvement of custom-built AI solutions.
• Work closely with teams developing solutions based on AWS and Generative AI technologies.
• Ensure effective communication with stakeholders and provide regular service/project updates.
• Support incident, problem and change management processes where required.
• Ensure that delivered solutions meet business and technical requirements.

Skills

AWS

Generative AI

Stakeholder Mgmt

Delivery Mgmt

Cross-functional

Tools

AWS Lambda

AWS Step Functions

Bedrock

LiteLLM

Job description

We are looking for an experiencedService Manager/Delivery Managerto join an international project for a leading global organization. The role combinesservice delivery and stakeholder management with a strong technical understanding of AWS and Generative AI solutions. You will be responsible for ensuring smooth service delivery, coordinating technical teams and supporting the development and operation of custom AI solutions.

Responsibilities

• Manage end-to-end service delivery, ensuring high quality and timely delivery.
• Coordinate technical teams and act as a bridge between business stakeholders and technical experts.
• Monitor service performance, risks, issues and dependencies.
• Support the delivery and continuous improvement ofcustom-built AI solutions.
• Work closely with teams developing solutions based onAWS and Generative AI technologies.
• Ensure effective communication with stakeholders and provide regular service/project updates.
• Support incident, problem and change management processes where required.
• Ensure that delivered solutions meet business and technical requirements.

Requirements

• Proven experience as aService Manager, Delivery Manager or similar rolein an IT environment.
• Good understanding ofAWS cloud servicesand cloud-based solutions.
• Experience working withcustom-built applications /solutions.
• Understanding ofGenerative AI/LLM based solutionsand their delivery.
• Knowledge ofAmazon Bedrockand building knowledge bases using Bedrock.
• Understanding ofLiteLLMand its use in AI/LLM solutions.
• Understanding of solutions combiningcustom frontends with LLM/AI backends.
• Familiarity with AWSLambdaandAWS Step Functions (Step Functions/STEP).
• Strong stakeholder management and communication skills.
• Ability to work effectively with both technical and non technical stakeholders.

What can you expect

• Team of passionate people who love what they do.
• Opportunity to learn and grow.
• Private Medical Care - INTER Polska.
• Co-funded Multisport Card.
• Possible training or certification subsidies.