Service and Reverse Logistics Program Manager

Cisco

Kraków

On-site

PLN 180,000 - 260,000

Full time

14 days+

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Benefits offered by this job

Volunteer time off

Inclusive Communities

Hybrid work culture

Job summary

Cisco Kraków is seeking a seasoned Logistics Program Manager to drive global service logistics, overseeing warehouses, trade lanes, and transportation with a multi-continental footprint. You will guide vendor performance and implement cost-optimizing, lean processes, while collaborating with internal teams to meet demand and financial targets.

Ideal candidates have 5+ years in logistics and 7+ years in business, with AI literacy and experience in leading cross-functional teams.

Qualifications

5+ years in diverse logistics roles and 7+ years in general business.
Experience with global cross-functional collaboration.
Proven ability to manage complex multi-stakeholder projects.
Experience with AI-driven logistics solutions and prompting.

Responsibilities

Develop and execute long-term logistics strategies, including network optimization.
Manage large-scale logistics projects from inception to completion.
Implement governance structures with regular financial reporting to executives.
Lead change management and internal/external communications.
Maintain vendor relationships and ensure SLAs are met.
Identify bottlenecks and apply lean or tech solutions to optimize distribution.
Utilize analytics to monitor KPIs and support cross-functional alignment.
Manage risk with contingency plans for disruptions.

Skills

Logistics management

Cross-functional leadership

Agile / Six Sigma / PMP

AI literacy

AI-driven logistics solutions

Vendor management

English proficiency

Education

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Logistics

MBA / Master’s degree (preferred)

Tools

Logistics software and systems

ITIL foundation (preferred)

Job description

Meet the Team

Join our dynamic and highly professional team of Services Supply Chain Logistics experts, where we are dedicated to accelerating customer success through innovative Service Logistics Lifecycle Management. Our team thrives on being result-driven, accountable, and deeply collaborative, united by a passion for optimizing global logistics.

Meet the Team

Your Impact

As a Logistics Program Manager) you will be instrumental in orchestrating the seamless flow of products and services across 110 countries. You will directly oversee all logistics operations, including warehouses, trade lanes, customs brokerage and transportation, with depots strategically located in 71 countries. This pivotal role involves leading vendor operational performance and relationships, driving cost optimization, and championing operational excellence.

Key Responsibilities

Operational Strategic Planning: Develop and execute long-term logistics strategies to support organizational growth, including network optimization and warehouse capacity planning, customs brokerage and trade solutions.
Program Oversight: Manage large-scale logistics projects from inception to completion, ensuring all deliverables meet timeline, budget, and quality standards.
Program Governance & Reporting: Implement robust program governance structures to ensure alignment with organizational objectives. Provide regular communication of results and detailed financial reporting to executive stakeholders.
Change Management: Lead change management initiatives and oversee internal/external communication strategies to ensure the successful adoption of new logistics processes and technologies.
Vendor Management: Maintain relationships with partners to ensure service level agreements (SLAs) are consistently met.
Process Improvement: Identify bottlenecks in the supply chain and implement lean methodologies or technological solutions to streamline distribution and fulfillment processes.
Data Analysis: Utilize advanced analytics and supply chain software to monitor key performance indicators (KPIs)
Cross-Functional Collaboration: Partner with internal departments to align with market demand and financial targets.
Risk Mitigation: Develop contingency plans for supply chain disruptions.

Minimum Qualifications

A minimum of 5 years of progressive experience in diverse logistics roles.
A minimum of 7 years of general business experience.
Demonstrated experience in global, cross-functional collaboration.
Demonstrated Experience with logistics software and systems.
Proven ability to manage complex, multi-stakeholder projects using methodologies such as Agile, Six Sigma, or PMP.
Demonstrated expertise in Change Management principles and application.
AI literacy and experience with AI Tool Prompting.
Experience with AI-driven logistics solutions.
Demonstrated experience in leading cross-functional teams and influencing stakeholders without direct reporting authority.
Professional proficiency in English

Preferred Qualifications

Minimum of 5–7 years of experience in logistics, distribution, or supply chain management within a corporate environment.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. A Master’s degree or MBA is highly preferred.
Professional certification such as CSCP (Certified Supply Chain Professional) or CLTD (Certified in Logistics, Transportation and Distribution) is a significant asset.
In-depth knowledge of international trade regulations, customs compliance, and domestic transportation laws.
Information Technology Infrastructure Library (ITIL) foundation certification is highly preferred.
Strong capabilities in Client Management and relationship building.
Familiarity with Cisco Services operations is considered an advantage.

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform the infrastructure, and meet our sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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