Service Administration Specialist with Spanish

Mettler-Toledo International Inc.; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global precision instruments company in Warsaw is seeking a Backoffice Position within Service Administration. The role involves processing service orders, managing customer data, and ensuring accurate billing and archiving. Ideal candidates will have 2-3 years of related experience and strong language skills in English, Spanish, and Polish. This position offers a hybrid work model and various employee benefits including medical care and training opportunities.

Benefits

Contract of employment

Annual reward

Flexible working hours

Hybrid work model

Medical care with basic dental package

Life insurance

Sports card

Language courses

Vast training offer

Discounts for meals

Qualifications

• 2-3 years' professional experience in similar positions.
• Ability to process service orders and manage customer data.
• Experience in managing service contracts and processing complaints.

Responsibilities

• Process service orders and control quality of reports.
• Invoice services and ensure timely billing.
• Update customer data in the system as needed.
• Manage service contracts and customer complaints.
• Archive relevant documents electronically.

Skills

Very good knowledge of English (min B2 level)

Good knowledge of Spanish (min B2 level)

Good knowledge of Polish (min B2 level)

Well-developed MS Office skills

Quick perception

Excellent attention to detail

Focus on time frames

Knowledge of French

Job description

Our Opening and Your Responsibilities

Backoffice Position within Service Administration

Your main tasks:

• Process service orders, control quality and completeness of reports delivered by technicians,
• Invoice of services, repairs and installations, ensure timely and accurate billing to customers,
• Manage customer data, update data in the system based on information delivered by technicians or customers,
• Manage service contract,
• Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections),
• Ensure complete and timely electronic archiving all relevant documents.

What You Need to Succeed

• 2-3 years' professional experience in similar positions,
• Very good knowledge of English (min B2 level),
• Good knowledge of Spanish and Polish (min B2 level),
• Well-developed MS Office skills,
• Quick perception, excellent attention to detail,
• Focus on time frames,
• Knowledge of French would be an asset.

Our Offer to You

• Contract of employment [umowa o pracę], we are looking for a long term cooperation,
• Annual reward,
• Flexible working hours,
• Hybrid work model (up to 3 days a week from home, 2 days from the office),
• A diverse and inclusive workplace.
• Festive benefits paid in April and December,
• Medical care with basic dental package (Medicover), with possibility to extend to Damian Medical Center?,
• Possibility to extend medical care to family members,
• Life insurance with possible extended scope,
• Sports card (Medicover),
• Language courses,
• A vast training offer to support your development,
• Wellbeing activities, CSR, with space for your initiatives
• Discounts for meals and special offers at Platan Business Park.

*We are focusing on entertainment and supporting your physical and mental health – check out our LinkedIn profile!

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.