Service Administration Specialist with German (All genders)

Mettler Toledo AG; Warszawa; On-site; PLN 42,000 - 62,000; Full time

Job summary

Mettler Toledo AG in Warsaw is seeking a Service Administration Specialist to join our back-office team, focusing on managing service contracts and supporting long-term customer relationships.

You will handle inquiries, process service orders, ensure accurate invoicing, manage customer data, and maintain electronic archiving of all documents.

This role offers a dynamic, process-driven environment in a global company, with opportunities to contribute to service quality and operational efficiency.

Responsibilities

• Handle customer inquiries and issues in a timely manner.
• Process service orders and monitor quality and completeness of technician reports.
• Ensure accurate invoicing for services, repairs and installations and manage archival of documents.

Job description

Join our Service Administration team and help keep our B2B service operations running smoothly. In this back-office role, you will manage service contracts and support strong, long-term relationships with our customers. The official job title that will appear in your employment contract is Service Administration Specialist.

Your responsibilities

• Handling customer inquiries, Processing customer complaints (controlling quality of the created invoices and completeness of reports delivered by technicians, checking the correctness of the issued documents, issuing relevant corrections), Process service orders, control quality and completeness of reports delivered by technicians, Invoice of services, repairs and installations, ensure timely and accurate billing to customers, Manage customer data, update data in the system based on information delivered by technicians or customers, Manage service contracts, Ensure complete and timely electronic archiving all relevant documents.