Senior Workplace Engineer (Citrix)

Capgemini; Katowice; On-site; PLN 170,430 - 255,645; Full time

Benefits offered by this job

Medical care

Private life insurance

Sports card

Home office package

Job summary

A global technology firm in Katowice is looking for an IT support specialist to manage and enhance virtual desktop environments. This role involves ensuring stable operations, providing 2nd-level support, and managing service workflows. Candidates should have experience with Citrix Cloud VDI management, PowerShell skills, and a solid grasp of ITIL processes. The position offers a hybrid working model with comprehensive well-being initiatives and continuous learning opportunities.

Qualifications

• Experience in managing Citrix-based VDI environments.
• Hands-on skills in PowerShell scripting and Group Policy Objects.
• Strong collaboration skills with technical teams.

Responsibilities

• Design and manage virtual desktop environments.
• Monitor virtual desktop operations to ensure stability.
• Provide 2nd-level support for VDI applications.
• Coordinate with internal teams and service providers.

Skills

2nd-level support for virtual desktop environments

Citrix Cloud VDI management

PowerShell scripting

Administration of enterprise environments

Understanding of ITIL processes

Performance assessment and troubleshooting

Proficiency in English

Proficiency in German

Tools

Citrix

ServiceNow

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You play a key role in supporting and enhancing our virtual desktop and infrastructure environment. You ensure stable operations, smooth user experiences, and strong governance across ITIL processes. By managing ServiceNow workflows, maintaining enterprise configurations, supporting Citrix‑based VDI, and coordinating with cross‑functional teams, you help keep our systems secure, efficient, and reliable. Your work directly improves daily operations for users and contributes to the continuous development of our virtual workplace.

Your tasks

• Design, integrate, install, and decommission systems across the enterprise environment.
• Monitor and maintain the correct operations of virtual desktop environments.
• Perform acceptance testing and address user feedback on performance and experience.
• Provide 2nd‑level support for VDI applications and infrastructure.
• Manage ITIL processes across configuration, change, incident, and release management.
• Coordinate operational activities with internal teams and service providers.
• Support communication delivery within and outside the client organization.
• Follow up and remediate issues identified during technical and security audits.

Your profile

• Experience in 2nd‑level support for virtual desktop environments. Knowledge of Citrix Cloud VDI management, including monitoring, licensing, connectors, images, sessions, and reporting.
• Hands‑on skills in PowerShell scripting and maintaining GPOs.
• Experience administering enterprise environments and working with ServiceNow.
• Strong understanding of ITIL processes across configuration, change, incident, and release management.
• Ability to assess performance, troubleshoot issues, and support SLA‑driven environments.
• Collaborative mindset for coordinating with technical teams and service partners.
• Proficiency in English and German.

What You’ll Love About Working Here

• Well‑being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let’s talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life – after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.