Senior Technical Support Speciallist

airSlate Inc.; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote/hybrid policy

Competitive compensation

Stock options

Learning & development

Health benefits

Family-friendly culture

Charitable initiatives

Transparent communication

Job summary

airSlate is hiring a Senior Technical Support Specialist to join the SignNow team. You will handle complex web support cases for enterprise accounts, lead calls independently, and collaborate with Sales and CSM on escalations.

You will investigate issues, document bugs and feature requests, and ensure timely SLA-compliant resolutions. Required are 3+ years in B2B SaaS support, 2+ years with enterprise/Tier 1 accounts, fluent English, and experience with APIs/integrations (Intercom CRM

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years in B2B SaaS support.
• Minimum 2 years with enterprise / Tier 1 accounts.
• English — fluent, professional level for written and verbal communication.
• Familiarity with APIs and integrations; Intercom or similar CRM preferred.

Responsibilities

• Handle complex web support cases for enterprise and sales-assisted accounts.
• Lead and participate in client calls with Tier 1 accounts independently.
• Collaborate with GTM team (Sales, CSM) on escalated enterprise issues.
• Identify, document, and prioritize product bugs and feature requests to engineering and product teams.
• Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows.
• Ensure timely follow-up and resolution on all assigned cases within SLA requirements.
• Maintain clear and professional written communication with customers throughout the full case lifecycle.

Skills

B2B SaaS support

Enterprise accounts

English fluency

APIs & integrations

Client communications

Education

Bachelor's degree or equivalent

Tools

Intercom

CRM software

Job description

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - Sign Now, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions ofusers and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

About the SignNow team:

We are a passionate and ambitious team of 100+ people on a mission to succeed with our award-winning signature solution – SignNow.

SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.

And now, we are looking for a Senior Technical Support Specialistwho is prepared to contribute to the next chapter of our company's growth.

What you'll be working on:

• Handle complex web support cases for enterprise and sales-assisted accounts
• Lead and participate in client calls with Tier 1 accounts independently
• Collaborate with GTM team (Sales, CSM) on escalated enterprise issues
• Identify, document, and identify product bugs and feature requests to engineering and product team
• Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and workflows
• Ensure timely follow-up and resolution on all assigned cases within SLA requirements
• Maintain clear and professional written communication with customers throughout the full case lifecycle

What we expect from you:

• Education: Bachelor's degree or equivalent practical experience
• Experience: 3+ years in B2B SaaS support, minimum 2 years with enterprise / Tier 1 accounts
• Language: English — fluent, professional level for written and verbal client communication
• Technical: Familiarity with APIs, integrations, SaaS platforms; Intercom or similar CRM preferred
• Strong communication and client management skills — must be able to run enterprise calls independently

What we offer

• Flexible working environment - Our teams operate across the globe. We value in‑person collaboration in our hubs, but we also embrace remote and hybrid working. You can work from one of our offices in the United States, Poland, Romania or Ukraine, or remotely from many countries.
• Competitive compensation and stock options - We offer salaries that reflect local market conditions and experience, plus a performance-based bonus system and stock options so you share in the company’s growth.
• Professional growth and learning - We invest in your development through courses, conferences, and access to learning resources. We encourage career growth and internal mobility, supporting teammates who want to explore new opportunities within airSlate.
• Health and well‑being - We provide comprehensive benefits tailored to each country, including health coverage, wellness programmes and access to fitness options. We also dedicate quarterly company‑wide Mental Health Days, when everyone takes time off to rest and recharge.
• Family‑friendly culture - Family life is part of who we are, and we embrace it in many forms. From flexibility for parents to our airSlate Junior Club for kids, to company‑wide family days and our pet‑friendly approach, we’re committed to making work and life easier to balance.
• Giving back - We support charitable initiatives around the world through the airSlate Care programme. Our current focus includes humanitarian aid in Ukraine and other regions, matching employee donations and supporting causes chosen by our teams.
• Open communication - We encourage transparent dialogue at all levels. From team discussions to company‑wide Q&A sessions with our CEO, we make sure everyone has the chance to be heard and to influence how we grow.

It is airSlate's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. airSlate's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. airSlate is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, airSlate will consider for employment qualified applicants with arrest and conviction records.

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