Senior Team Manager, SMB Account Management, Uber Eats — Poland

Uber; Warszawa; Presencial; PLN 360.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

Benefits

Descripción de la vacante

Uber Eats in Poland, based in Warsaw, is seeking a Team Lead for SMB Account Management. You will manage a team of Account Managers who shape merchant revenue and our market footprint.

This role blends strategic ownership with hands-on coaching, guiding cross-functional collaboration and scaling initiatives into new territories like the Czech market, while using data to drive decisive, high-impact decisions.

Formación

• 6+ years of experience in Account Management or Sales.
• Minimum 3+ years of people management or team lead experience.
• Experience in a client-facing role or leading teams in client-facing environments.
• Proficiency in data analysis to drive strategic decision-making and process auditing.
• Bachelor's degree in business, economics, engineering, or a related field.

Responsabilidades

• Lead and unblock a team of SMB Account Managers focused on retaining and growing restaurant partners.
• Drive selection growth by guiding the team to boost merchant revenue using Uber’s toolsets.
• Collaborate across Operations, Sales, Product, and Analytics to improve the partner experience.
• Own the strategy by partnering with the Leadership Team to develop and execute the overarching restaurant partner strategy.
• Expand the horizon by supporting the Czech market launch and onboarding the regional lead.
• Master the details by building and auditing account management processes using data for decisions.
• Navigate objections by using data to influence decisions and align priorities across the organization.

Conocimientos

Account Management

Sales

Data analysis

Team leadership

Client-facing

Educación

Bachelor's degree in business, economics, engineering, or a related field

Descripción del empleo

Team Lead, SMB Account Management

About the Role

Leading the SMB Account Management team for Uber Eats in Poland (based in Warsaw) means driving growth in one of our most critical markets. This isn't about maintaining the status quo; it's about winning selection street by street and geo by geo. You will manage a team of Account Managers who make the commercial decisions that directly impact merchant revenue and our market footprint.

This role requires a unique blend of strategic ownership and hands-on coaching. You'll be tasked with building a high-performing team while navigating the messy reality of a shifting market and the complexity of launching new territories like the Czech market. If you are energized by high stakes, thrive in ambiguity, and are ready to carry the weight of decisions that move the needle, this is where you'll make your mark.

What You’ll Do

• Lead and Unblock: Direct a team of skilled SMB Account Managers focused on retaining and growing restaurant partners. Act as a coach who unblocks the team, makes hard calls on performance, and maintains a high bar for excellence.

• Drive Selection Growth: Navigate the ambiguity of a shifting market to boost merchant revenue. Guide your team in leveraging Uber's toolsets—like marketing and product adoption—while pioneering innovative initiatives to deepen partnerships.

• Navigate Internal Dynamics: Collaborate across Operations, Sales, Product, and Analytics. Influence without authority, resolve blockers, and navigate cross-functional tension to enhance the partner experience.

• Own the Strategy: Partner with the Leadership Team to develop and execute the overarching strategy for the restaurant partner base, thinking in systems and staying calm under the pressure of ambitious revenue targets.

• Expand the Horizon: Lead the charge into new territory by supporting the launch of the Czech market, collaborating with enterprise partners, and onboarding the lead responsible for that region.

• Master the Details: Build and audit account management processes using data to make strategic decisions and generate actionable recommendations in a rapid-growth environment.

• Navigate Objections: Secure stakeholder support and earn trust fast by using data to influence decisions and align conflicting priorities across the organization.

Basic Qualifications

• 6+ years of experience in Account Management or Sales.

• Minimum 3+ years of people management or team lead experience.

• Experience in a client-facing role or leading teams in client-facing environments.

• Proficiency in data analysis to drive strategic decision-making and process auditing.

• Bachelor's degree in business, economics, engineering, or a related field.

Preferred Qualifications

• Proven track record of leading initiatives and succeeding in high-ambiguity, rapid-growth environments.

• Experience influencing cross-functional partners (Product, Ops, Analytics) without direct authority.

• Strong systems thinking and the ability to balance long-term strategic goals with short-term tactical needs.

• Resilience and the ability to stay motivated and incentivize a team through tough market cycles.

Ready to ride?

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world - let's move it forward, together.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.