Senior Team Lead, Technical Services

NTT DATA, Inc.; Warszawa; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA, Inc. is seeking an experienced DevOps Architect / Team Lead to drive OpenShift deployments and lead a services team. You will ensure IT infrastructure remains operational, propose improvements, and manage incidents to resolution.

The role emphasizes Zero-SLA breaches, client satisfaction, and collaboration with cross-functional teams. Hybrid work is offered, with Polish language proficiency required at B2 level or higher.

Qualifications

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• Master’s degree or equivalent in Information Technology or Business Administration preferred.
• Nice to have Red Hat / LPIC certification.

Responsibilities

• Preparing design and deployment of Red Hat OpenShift.
• Provides operational leadership team to a team of individuals accountable for service offer management.
• Investigates and solves client problems.
• Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Polish language (at least B2 or better) is a must have knowledge. If you don't speak Polish, please don't apply on this position.

Skills

OpenShift

Kubernetes

GitOps

ArgoCD

GitLab

Automation scripting

Ansible

Terraform

CloudInit

CI/CD

Education

Bachelor's degree in IT or related field

Master’s degree preferred

Tools

Red Hat OpenShift

HashiCorp Vault

Infisical

GitLab CI

Tekton

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The DEVOPS Architect / Team Lead is a engineering role and a developing management role, responsible for systems integration and ensuring the provision of a service to clients ensuring that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

The primary objective of this role is to deploy of Red Hat OpenShift and ensure zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.

The DEVOPS Architect / Team Lead, Technical Services focuses on ensuring all lines of deployment and support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.

Key responsibilities

• Preparing design and deployment of Red Hat OpenShift.
• Provides operational leadership team to a team of individuals accountable for service offer management.
• Investigates and solves client problems.
• Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Polish language (at least B2 or better) is a must have knowledge. If you don't speak Polish, please don't apply on this position.

To thrive in this role, you need to have

• Seasoned knowledge of technical services, IT service management, and related technologies Cluster Kubernetes (OpenShift, RKE2)
• GitOps-based deployment using ArgoCD, GitLab
• Knowledge about secret and credentials management application (HashiCorp Vault, Infisical)
• Ability to develop automation scripts (Ansible, Terraform, CloudInit) and/or CI/CD scripts (GitLab CI, Tekton)
• Ability to stay up to date with industry trends, emerging technologies, and best practices.
• Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to multi-task, set priorities and meet deadlines.
• Ability to work collaboratively with cross-functional teams and stakeholders.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Business or Information Technology or related field.
• Master’s degree or equivalent in Information Technology or Business Administration preferred.
• Nice to have Red Hat / LPIC certification

Required experience

• Solid experience in similar role within a related global technology environment.
• Solid experience dealing with clients and managing service levels.
• Solid stakeholder engagement experience at all levels in the organization.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.