Senior ServiceNow Platform Architect (f/m/x)

Sii Poland; Poznań; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work

Solid financial situation

Contracts with the biggest brands

Centre of internal trainings

Many experts you can learn from

Open and accessible management team

Profit sharing

Passion Sponsorship program

Regular integration events and trips

Comfortable and well-equipped offices

MySii app

Medical care

Job summary

Sii Poland in Poznań seeks an experienced Architecture Leader to define the future of our large-scale enterprise service platform in a regulated healthcare context. You will drive architectural standards, roadmaps, governance, automation, and platform scalability while ensuring alignment with security and business objectives.

You will collaborate with cross-functional teams, guide engineering, and influence key decisions across the organization, including AI-enabled services, API connectivity,

Qualifications

• 8+ years hands-on ServiceNow experience in architecture or governance.
• Track record designing complex enterprise platform ecosystems.
• Deep knowledge of CMDB, Service Modeling, Discovery, and Service Mapping.
• Experience with AI-enabled digital services and regulated environments (GxP).
• Fluent English; degree in CS/IS/Engineering.

Responsibilities

• Define and maintain target architecture, roadmaps, design principles, and standards for a large enterprise platform landscape.
• Act as senior technical authority for solution design and architectural governance.
• Establish best practices for service modeling, configuration management, data governance, and platform data relationships.
• Design reusable patterns for integrations, workflow automation, API connectivity, and AI-enabled services.
• Drive governance for user-facing service experiences, self-service capabilities, and intelligent virtual assistance.
• Ensure platform reliability, security, scalability, maintainability, and long-term sustainability while coaching teams.

Skills

ServiceNow architecture

Architecture leadership

Governance and compliance

API integration & automation

AI-enabled digital services

Education

University degree in Computer Science / Information Systems / Engineering

Tools

ServiceNow

Job description

Join a long-term digital transformation initiative within a highly regulated international organization operating in the healthcare sector. We are looking for an experienced architecture leader who will define the future direction of a large-scale enterprise service platform ecosystem. In this strategic role, you will drive architectural standards, technology roadmaps, governance practices, automation frameworks, and platform scalability while ensuring alignment with security, compliance, and business objectives. You will collaborate with cross-functional technology and business teams, providing technical guidance and influencing key architectural decisions across the organization.

Your tasks

• Define and maintain the target architecture, technology roadmap, design principles, and architectural standards for a complex enterprise platform landscape
• Act as the senior technical authority for solution design decisions, architectural governance, and exception management
• Establish best practices for service modeling, configuration management, data governance, and platform data relationships
• Design reusable patterns for integrations, workflow automation, API connectivity, and AI-enabled digital services
• Drive governance for user-facing service experiences, self-service capabilities, knowledge solutions, and intelligent virtual assistance
• Ensure platform reliability, security, scalability, maintainability, and long-term sustainability while coaching engineering teams and stakeholders

Requirements

• Minimum 8 years of hands‑on experience working with the ServiceNow platform, including experience in architecture, solution design, or platform governance roles
• Proven track record in designing and overseeing complex platform ecosystems in large enterprise environments
• Strong expertise in ServiceNow platform architecture, integration strategies, workflow automation, service modeling, configuration management, security, release management, and modernization practices, including deep knowledge of CSDM architecture and the ability to ensure CMDB design, service modeling, Discovery, Service Mapping, data relationships, and ownership patterns support the intended enterprise service model
• Experience defining architectural standards, managing technical debt, governing customization approaches, and supporting long-term platform evolution
• Solid understanding of AI‑supported service capabilities, conversational interfaces, and employee‑facing digital experience solutions, as well as familiarity with GxP practices and regulatory requirements within validated environments
• Fluent English and a university degree in Computer Science, Information Systems, Engineering, or a related technical discipline

Job no. JOB-FWEA2

Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti‑discrimination laws.

Benefits For You

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well‑equipped offices
• MySii app
• Medical care