Senior ServiceNow Lead — ITSM & Automation (Hybrid/Remote)

EPAM Systems; Wrocław; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work

Relocation assistance

English classes

Stock options

Job summary

EPAM Systems in Wrocław is seeking an experienced Lead ServiceNow Developer to lead the design, implementation and support of ITSM solutions. You will guide cross-functional teams, drive ITIL-aligned improvements, and translate business needs into scalable ServiceNow workflows.

The role requires strong stakeholder management, 6+ years in ServiceNow, and hands-on experience with Flow Designer and integrations.

Qualifications

• 6+ years of ServiceNow experience with 3+ years leading ITSM deployments.
• Expertise across Incident, Problem, Change Management and CMDB.
• Strong ITIL knowledge and process improvement focus.

Responsibilities

• Lead the design, implementation and optimization of ITSM modules.
• Mentor developers and analysts; manage production incidents and improvements.
• Drive cross-functional collaboration with stakeholders and governance.
• Define KPIs, SLAs and dashboards for executive reporting.
• Explore AI-powered features like Now Assist and automation.

Skills

ServiceNow expertise

Stakeholder management

Cross-functional leadership

English proficiency

AI-driven service mgmt familiarity

Tools

ServiceNow

Flow Designer

REST/SOAP integrations

Job description

EPAM Systems in Wrocław is seeking an experienced Lead ServiceNow Developer to lead the design, implementation and support of ITSM solutions. You will guide cross-functional teams, drive ITIL-aligned improvements, and translate business needs into scalable ServiceNow workflows.

The role requires strong stakeholder management, 6+ years in ServiceNow, and hands-on experience with Flow Designer and integrations.