Senior ServiceNow Engineer - ITSM & Integrations

SmartRecruiters, Inc.; Katowice; On-site; PLN 12,000 - 16,000; Full time

Benefits offered by this job

Luxmed

Medicover Sport

Worksmile

Educational platforms

Language learning platform

Referral bonus

Life insurance

Conferences

Tech Lunches

Communities access

Free parking

Fresh fruits

Workation

Job summary

Sopra Steria Polska is seeking a Senior Software Engineer (Senior ServiceNow Developer) to join our Katowice team and contribute to ServiceNow projects for our clients. You will participate in implementation, enhancements, and optimization, translating business requirements into scalable ServiceNow solutions, primarily within the ITSM module.

The role requires 4–5 years hands-on ServiceNow development, strong ITSM knowledge, CMDB, REST integrations, and scripting.

Qualifications

• Solid hands-on ServiceNow development experience (4–5 years).
• Good knowledge of ITSM and the ServiceNow platform.
• Experience with CMDB, CI classes, relationships and data imports.
• Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting.
• Strong ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer.
• Understanding of data modelling and translating requirements into ServiceNow configurations.
• Ability to analyse solutions, troubleshoot issues and implement changes.
• Experience with upgrades and day-to-day evolution of ITSM processes.
• Experience with Discovery, IRE, Service Graph Connectors and related areas is a plus.

Responsibilities

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other components.
• Support platform upgrades, patches, and releases, including testing and validation.

Skills

ServiceNow development

ITSM knowledge

CMDB

REST integrations

ServiceNow scripting

Data modelling

Troubleshooting

ITSM maintenance

Discovery/IRE

Job description

Sopra Steria Polska is seeking a Senior Software Engineer (Senior ServiceNow Developer) to join our Katowice team and contribute to ServiceNow projects for our clients. You will participate in implementation, enhancements, and optimization, translating business requirements into scalable ServiceNow solutions, primarily within the ITSM module.

The role requires 4–5 years hands-on ServiceNow development, strong ITSM knowledge, CMDB, REST integrations, and scripting.