Senior Salesforce Business Analyst

Booksy; Poland; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Remote-first

Office access depending on market

Flexible benefits

Job summary

Booksy, a rapidly growing European remote-first scale-up, is seeking a Salesforce Business Analyst to partner with Sales, Customer Success and Product. You will own end-user support, drive process improvements, and ensure successful platform adoption across our Salesforce stack.

You will translate business asks into structured scope, document requirements, and collaborate with engineering to refine and estimate work.

Qualifications

• 6+ years of experience as a Business Analyst with proven ability to generate user stories, requirements, scope docs, and assumptions logs independently.
• Active Salesforce Administrator and Salesforce Platform App Builder certifications.
• Hands-on Salesforce Sales Cloud, Service Cloud, and Salesforce AI experience.
• Strong ability to translate business needs into technical designs and map end-to-end processes.
• Experience with engineering refinement and estimation sessions.
• Fluent, independent in documenting information with Jira, Confluence, Slack, and Google Workspace.
• Knowledge of Data Cloud and Agentforce is a plus.
• Salesforce consultant certifications (Sales Cloud, Service Cloud, Data Cloud, Agentforce) are a plus.

Responsibilities

• Own end-user support, process improvements, and platform adoption across the Salesforce stack.
• Partner with Sales, Customer Success, and Product to streamline workflows and governance.
• Translate business asks into structured scope, documentation, and actionable next steps.
• Collaborate with engineering to refine requirements and provide estimations.
• Communicate clearly to both technical and non-technical stakeholders.

Skills

Business analysis

Salesforce Admin

Sales Cloud

Service Cloud

Salesforce Platform App Builder

Salesforce Data Cloud

Agentforce

Jira

Confluence

Google Workspace

Data governance

Documentation

Stakeholder management

Problem solving

Communication

Education

Salesforce certifications (Admin, Platform App Builder)

Tools

Jira

Confluence

Slack

Google Workspace

Job description

From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we're in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it.

What started in Poland is now an international, cloud-based marketplace that's scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities.

For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we're where they can find their favourite spots, discover new businesses and book appointments in an instant.

Working in a rapidly growing, ever-changing scale‑up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.

The people you'll like to work with and things you'll enjoy impacting:

As a Salesforce Business Analyst reporting to our Salesforce Architecture Manager in our Salesforce team, your purpose will be to act as an operational co‑pilot to our cross‑functional leadership across Sales, Customer Success, and Product. You'll own end‑user support, process improvements, and platform adoption across our Salesforce tech stack and ecosystem, using your analytical and functional expertise to independently turn ambiguous business asks into structured scope, clear documentation, and actionable next steps. You'll partner directly with internal stakeholders to streamline key workflows, champion strict data governance to maintain system integrity, leverage best practices across Salesforce clouds to maximize platform capabilities, and drive high‑autonomy, hands‑on solutions that deliver positive business outcomes.

Requirements

Essentially, to ensure you succeed in this role you're going to need...

• Experience Level: 6+ years of experience as a Business Analyst with a proven track record of independently generating user stories, requirements, scope documentation, and assumptions logs without close supervision
• Mandatory Certifications: Active Salesforce Administrator and Salesforce Platform App Builder certifications
• Salesforce Ecosystem Knowledge: Hands‑on experience with Salesforce Sales Cloud, Service Cloud, and Salesforce AI
• Solution Design & Process Automation: Strong capability to translate business needs into technical solution designs, paired with a deep understanding of how systems and automation drive end‑to‑end business processes
• Engineering Collaboration: Demonstrated experience preparing for and contributing to engineering refinement and estimation sessions, with the ability to address detailed technical and process questions on the spot
• Tooling & Documentation: Fluent, independent proficiency in Jira, Confluence, Slack, and Google Workspace (Docs/Sheets) to structure and present information effectively
• Core Professional Skills: Strong creative problem‑solving skills, excellent time management, and high‑level communication, presentation, and interpersonal abilities. It will also help you to have..
• Specific Salesforce Platform Experience: Prior experience working with Data Cloud and Agentforce
• Specialized Consultant Certifications: Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant, Salesforce Data Cloud Consultant, and/or Salesforce Agentforce Consultant
• Strategic & Analytical Mindset: Ability to align Salesforce configurations with long‑term business goals while analyzing, visualizing, and solving complex problems
• Proactive Ownership & Urgency: Strong initiative to move work forward independently, set clear priorities, proactively surface blockers, and escalation when necessary
• Concise, Structured Communication: Exceptional ability to translate complex info for both technical and non‑technical stakeholders using a clear, structured style (focusing on facts, asks, and next steps)
• Cross‑Functional Collaboration: Proven talent for partnering seamlessly with diverse teams and maintaining clear alignment across stakeholders

Benefits

Some of the European benefits we offer are:

• We're proudly distributed across the globe, with each market being remote‑first. This role is open to candidates based anywhere in Europe
• Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in
• Additional benefits that might differ depending on the location. You shall be provided with the benefits details during or after your first conversation with one of our TA Specialists

How AI helps us find great people:

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked. Every application goes through the same AI review to help us spot skills that match the role - but don't worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won't affect your chances in any way.

If you have questions, just drop us a note - we're happy to explain more.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [e-mail], so we can best support you.

Kindly submit your application and CV in English to ensure it is successfully reviewed.