Senior Salesforce BA – AI‑Driven CRM Transformation

Capgemini; Poland; On-site; PLN 110,000 - 140,000; Full time

Benefits offered by this job

Medicover private medical care

NAIS benefits platform access

Hybrid working model

Community Hub

Job summary

Capgemini Poland is seeking a Senior Salesforce Business Analyst to bridge business and technology in large Salesforce transformation programs for international clients. You will shape solutions affecting sales, service, and data usage, leading discovery workshops and translating needs into user stories and functional specs.

You will work within the Digital Customer Experience (DCX) practice, part of one of the largest Salesforce delivery teams in Poland, with opportunities across Sales,

Qualifications

• At least 5 years of experience as a Business Analyst in CRM/Salesforce projects.
• Hands-on Salesforce config for Sales Cloud and/or Service Cloud.
• Salesforce Administrator certification required; Sales Cloud/Service Cloud certifications strongly preferred.
• Experience running workshops and writing user stories; creating functional documentation for complex processes.
• Good understanding of CRM processes and Salesforce data model.
• Familiarity with Agile delivery (Scrum/Kanban) and tools like Jira and Confluence.
• Excellent communication and stakeholder management skills; fluent English (C1).

Responsibilities

• Leading discovery workshops with business stakeholders to identify pain points and transformation opportunities.
• Translating business needs into user stories, functional specs, and process flows.
• Configuring Salesforce (objects, fields, record types, page layouts, permissions, Flows, reports, dashboards).
• Facilitating communication between business users, developers, architects, and QA throughout the delivery lifecycle.
• Running demos, UAT sessions, and change enablement activities with client teams.
• Ensuring solutions follow Salesforce best practices and leverage standard capabilities before custom development.
• Supporting pre-sales activities, effort estimations, and solution scoping for new opportunities.
• Mentoring junior analysts and contributing to internal BA community and standards.

Skills

Salesforce config

Workshops

User stories

Documentation

Stakeholder mgmt

English C1

CRM processes

Jira/Confluence

Education

Salesforce Admin cert

Sales Cloud/Service Cloud cert

Tools

Jira

Confluence

Job description

Capgemini Poland is seeking a Senior Salesforce Business Analyst to bridge business and technology in large Salesforce transformation programs for international clients. You will shape solutions affecting sales, service, and data usage, leading discovery workshops and translating needs into user stories and functional specs.

You will work within the Digital Customer Experience (DCX) practice, part of one of the largest Salesforce delivery teams in Poland, with opportunities across Sales,