Senior Salesforce Application Administrator (CPQ)

Relativity; Kraków; Hybrid; PLN 173,000 - 259,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Flexible work

Company breaks

Long-term incentives

Training program

Job summary

Relativity in Kraków (remote) is seeking a Senior Salesforce Application Administrator – CPQ to own day-to-day administration, optimization, and scalability of our Salesforce CPQ platform. You will partner with Deal Desk, Sales Ops, Pricing, Finance, and engineering to deliver scalable CPQ solutions while maintaining platform health.

The role requires 3+ years in CPQ design and Salesforce Sales Cloud, with hands-on expertise in product/bundle setup, rules, pricing, and Advanced Approvals.

Qualifications

• 3+ years of Salesforce CPQ design and development in production.
• 3+ years of Salesforce Sales Cloud automation and configuration.
• Deep hands-on CPQ expertise: product/bundle setup, Product Rules, Price Rules, discounts, renewals.
• Strong understanding of SaaS quote-to-cash and CPQ impact on downstream systems (Zuora, Workday).

Responsibilities

• Collaborate with Financial Applications admins, Salesforce admins, developers to align on design and standards.
• Contribute to CPQ and pricing roadmap planning, evaluate tradeoffs, identify risks.
• Mentor junior admins and provide peer reviews and coaching.
• Lead CPQ solution design for new pricing initiatives with analysts for scalable configurations.
• Administer and enhance Salesforce CPQ including catalogs, bundles, pricing, renewals, and Advanced Approvals.
• Build scalable pricing models to enable accurate quoting and clean downstream order/billing.

Skills

Automation

Cloud Computing

Databasing

IT Infrastructure

Project Management

System Administration

Technical Support

Troubleshooting

Virtualization

Education

Bachelor’s degree or equivalent practical experience

Job description

Posting Type Remote Job Overview

Relativity is seeking a Senior Salesforce Application Administrator – CPQ to own the day-to-day administration, optimization, and scalability of our Salesforce CPQ platform. This role sits on the Financial Applications team and reports to the Manager, Financial Applications. You will partner closely with Deal Desk, Sales Operations, Pricing, Finance, and other technical teams to deliver scalable CPQ solutions—especially new products, packaging, and pricing initiatives—while maintaining platform health and supporting internal users.

Job Description and Requirements

Key Responsibilities

• Collaborate closely with other Financial Applications administrators, Salesforce admins, developers/engineers, and technical analysts to align on solution design, release readiness, and shared platform standards.
• Contribute strategic input and participate in CPQ and pricing/packaging roadmap planning, including evaluating tradeoffs, identifying risks, and recommending scalable platform approaches.
• Provide guidance and light mentorship to more junior administrators (within Financial Applications and the broader Salesforce admin team), including peer reviews, best-practice coaching, and support for consistent configuration standards.
• Alongside other CPQ Admins, lead CPQ solution design for new pricing initiatives, working with technical analysts to translate business requirements into scalable configurations.
• Administer and enhance Salesforce CPQ (product catalog, bundles, pricing, renewals/amendments) including Advanced Approvals.
• Build and maintain scalable products and pricing/packaging models that enable accurate quoting and a clean downstream order/billing experience.
• Design and implement complex automation and calculations using Price Rules, Product Rules, Quote Calculator Plugin (QCP), and Flows to support subscription pricing, proration, discounting, and multi-year scenarios.
• Design CPQ solutions with awareness of downstream systems and integrations (including Zuora), partnering with integration owners to ensure changes are compatible with existing quote-to-cash flows.
• Alongside Technical Analysts, manage CPQ delivery lifecycle for project-based work: intake and requirements, solution design, documentation, build, unit testing, UAT coordination, deployment, and post-release support.
• Support disciplined delivery practices including work intake and tracking (e.g. Jira), and reliable deployment processes for CPQ changes (e.g. using Prodly for metadata and data deployments where applicable).
• Provide daily CPQ administration and internal user support (triage and resolve tickets), troubleshoot issues end-to-end, perform root‑cause analysis, and address tech debt and platform health items.
• Create and maintain CPQ documentation, communicating changes to various internal teams as needed.
• Serve as a CPQ and quote-to-cash subject‑matter expert, collaborating across Deal Desk, Sales Operations, Pricing, Finance, and Engineering to drive continuous improvement and scalable operating practices.
• Ensure security and compliance: profiles/permission sets, field‑level security, audit readiness, and adherence to data handling standards.

Required Qualifications

• 3+ years of experience with full‑cycle Salesforce CPQ design and development in a production environment (from requirements through deployment and support).
• 3+ years of experience developing on Salesforce Sales Cloud, including automation and configuration supporting sales processes.
• Deep hands‑on expertise with Salesforce CPQ features including product/bundle setup, Product Rules, Price Rules, discounting, renewals/amendments, and Advanced Approvals.
• Strong understanding of SaaS quote‑to‑cash (packaging, subscription pricing, quoting, approvals, contracting, ordering, renewals) and how CPQ changes impact downstream systems (e.g. Zuora Billing, Zuora Revenue, Workday Financials).
• Experience building and maintaining complex automation using Flows and CPQ tooling; working knowledge of SOQL and the Quote Calculator Plugin (QCP) for advanced quoting logic.
• Excellent collaboration, communication, and prioritization skills, with experience balancing project‑based delivery with daily maintenance and support.
• Experience supporting and delivering solutions for a mid‑size to large organization (e.g. 500+ employees) and various internal stakeholder groups.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Salesforce Certified CPQ Administrator (formerly Salesforce Certified CPQ Specialist) and Salesforce Administrator certification strongly preferred.
• Experience supporting enterprise Salesforce orgs with large user populations (e.g. 500+ active users) and complex cross‑functional processes.
• Experience working in environments integrated with billing/subscription platforms such as Zuora and understanding integration impacts when designing CPQ solutions.
• Experience with deployment and release tooling, including Prodly for metadata and data deployments; familiarity with data quality practices and tools (e.g. Data Loader) is a plus.
• Experience using Jira (or similar tools) for project delivery, backlog management, and operational support workflows.
• Experience in SaaS, subscription, or usage‑based pricing models.
• Experience creating training, enablement content, and lightweight governance processes for admin teams.

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Flexible work arrangements.
• Two, week-long company breaks per year.
• Additional time off.
• Long‑term incentive program.
• Training investment program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values: 173 000 and 259 000PLN

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Automation, Cloud Computing, Databasing, Information Technology (IT) Infrastructure, Microsoft Windows Server, Project Management, System Administration, Technical Support, Troubleshooting, Virtualization

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey.

At Relativity, you’ll learn cross‑functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities.

We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.