Senior Product Designer - Lifecycle Growth Team

Livechat; Wrocław; On-site; PLN 120,000 - 160,000; Part time

Benefits offered by this job

Multisport card

Private health care

Home office equipment budget

Unlimited paid days off

Job summary

LiveChat is seeking a Senior Product Designer for their Lifecycle Growth team in Wrocław. This role emphasizes business outcomes over perfect designs, offering high autonomy and responsibility from day one. You'll engage in various design tasks related to customer communication and collaborate extensively across teams. The position starts as a maternity cover with prospects for permanence, featuring a hybrid work model and rich benefits including health care and unlimited paid days off.

Qualifications

• Proven ability to take end-to-end ownership of design work.
• Comfortable with full design processes: discovery, prototyping, and measuring impact.
• Hands-on experience with AI-assisted design or prototyping tools.

Responsibilities

• Take ownership of design work, from discovery through to shipping.
• Design for business outcomes like activation and retention.
• Run live experiments to drive conversions.

Skills

Ownership

Business-oriented design

Speed

Comfort with ambiguity

AI-native

Clear communication

Education

Portfolio demonstrating business thinking

Tools

Figma

AI-assisted design tools

Job description

LiveChat is just the start. Unlock the full AI-powered support suite with Text platform. Try Text

About us

At Text, we're building a new category around customer communication, powered by real time data.

We're looking for a Senior Product Designer to join our Lifecycle Growth team – someone who gets more excited by business outcomes than pixel‑perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric.

This is initially a maternity cover (~12 months) with a strong path to a permanent role for the right person – in an organization our size we always find a place for great specialists.

This isn't a role for someone who wants to be handed perfectly‑scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async‑first and zero hand‑holding.

About the team

Lifecycle Growth Team sits inside the broader Activation org and works across two connected areas: lifecycle (customer communication around product updates, churn prevention, win‑backs) and R&D and experimentation (SEO and PAYDA tests, activation banners and nudges, reshaping core product surfaces). We share KPIs with Product Activation: Trial > QL > Subscriber.

You’ll work most closely with your own team day‑to‑day, but because Activation touches every product team, you’ll collaborate broadly across product and design.

What you'll own

• Taking end‑to‑end ownership of design work – from business discovery and problem definition, through design, testing, and shipping.
• Designing for business outcomes: activation, conversion, retention. You’ll define what success looks like in numbers.
• Running live experiments – activation banners, in‑product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber.
• Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking.
• Occasional experiments that go beyond Activation – and affect acquisition, retention and monetization.
• Writing copy – at Text designers write the first version of product copy.
• Working AI‑natively – using tools like Cursor to build interactive mockups and accelerate your work.

Who you are

We hire for mindset over years on a CV. If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don’t recognise yourself here, this won’t be a fit.

• You take ownership. Every designer at Text is expected to act like the design lead for everything they ship.
• You think business‑first. You can read a metric, understand why it matters, and design toward moving it.
• You move fast. You’d rather ship a rough test this week and learn than ship a polished screen next quarter and hope.
• You're comfortable with ambiguity. Our team is post‑reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts.
• You're AI‑native or eager to be. You use AI tools as a multiplier, not a curiosity.
• You communicate clearly and directly. You give and receive feedback without ego.

Deal‑breaker: if you optimise for how something looks more than how it works – this isn’t your team. We're building a product that makes people more productive.

You may be a great fit if you have

• A portfolio that shows business thinking – why something was built, what changed because of it, and how you made the trade‑offs.
• Comfort with the full design process – discovery, prototyping, shipping, and measuring impact.
• Mastery of Figma; familiarity with experimentation tools and product analytics.
• Hands‑on experience with AI‑assisted design or prototyping tools (Claude Code/ Codex /Flow/Claude Design) – or a clear willingness to adopt them fast.

Nice to have

• Experience working on a product vs. agency or marketing‑only.
• Background in SaaS, B2B, or product‑led growth.
• Experience writing product copy.
• Hands‑on experience with AI‑assisted design or prototyping tools (Cursor, v0, etc.).

Why you'll love working here

• Real ownership from day one. You won’t be waiting for permission.
• A team of people who care. Strong characters, high standards, low ego.
• Direct line to leadership. No layers of middle management between your ideas and decisions.
• Cross‑product exposure. Because Activation works with every product team, you’ll see more of how Text actually works in 12 months than most designers see in 3 years.
• A path to permanent. This role starts as maternity cover, but for the right person we’ll make space.
• Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries.
• Unlimited access to all the cutting edge AI tools.

How we work

We’re a hybrid team – remote when it makes sense, onsite when it matters most.

Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes.

Our office is open year‑round – drop by anytime.

Contract: B2B (self‑employed). You’ll need a registered business in selected EU countries – either already set up or possible to register in your country. Please apply only if this works for you.

Benefits

• We don’t want you to worry about all the basic benefits – like a Multisport card, private health care, or a home office equipment budget.
• We believe the real benefits come from the culture we’ve built.
• With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive.
• You’ll have the opportunity to work with the makers behind all Text products – LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

We are not promising an easy ride. We’re promising real impact, real autonomy, and a team that will push you to do the best work of your career – if you’re the kind of person who wants that.