Senior Network Engineer, NOC & WAN Specialist

Brightstar Lottery; Warszawa; Hybrid; PLN 162,000 - 250,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Disability insurance

Volunteer opportunities

Well-being programs

Senior role benefits

Job summary

Brightstar Lottery in Poland is seeking a skilled Network Engineer – Level 2 Support to join our growing NOC team. You will handle advanced incidents, diagnose routing, VPN, firewalls, and coordinate with vendors to ensure service continuity across multi-tenant environments.

The role requires 3–5 years of hands-on networking experience, proficiency with Fortinet/Cisco/Palo Alto devices, and solid experience with NMS/RMM tools.

Qualifications

• 3–5 years of hands-on networking experience in a NOC, MSP, or enterprise setting.
• Strong understanding of IP routing (BGP, OSPF), switching, and Layer 2/3 concepts.
• Proven experience configuring and supporting Fortinet, Cisco, or Palo Alto devices.
• Ability to diagnose WAN, VPN, DNS, DHCP, and firewall-related issues.
• Familiarity with NMS/RMM platforms (e.g., SolarWinds, Zabbix)
• Experience working with telcos/ISPs and managing circuit escalations
• Proficient in CLI tools, packet captures, and log analysis
• Excellent written documentation and communication skills
• Certifications preferred: Fortinet NSE 4/5, Cisco CCNA/CCNP, CompTIA Network+, or equivalent

Responsibilities

• Serve as a key escalation point for complex network and connectivity issues escalated from Tier 1
• Diagnose and resolve issues related to routing, switching, VPN, firewalls, wireless, and WAN optimization
• Perform configuration changes, device provisioning, firmware upgrades, and health remediations
• Collaborate with vendors and carriers to resolve circuit-level and infrastructure issues
• Document root causes and create or update SOPs for recurring problems
• Support onboarding of new client networks, including validation, device setup, and monitoring integration
• Participate in project delivery efforts (e.g., firewall upgrades, site cutovers, SD-WAN deployments)
• Assist in the review of alerts, logs, and performance metrics to proactively identify issues
• Mentor Tier 1 staff and contribute to technical training and skill development
• Maintain accurate records of all configurations and network changes

Skills

Network troubleshooting

VPN/DNS/DHCP

CLI proficiency

Communication skills

Tools

Fortinet devices

Cisco devices

Palo Alto devices

NMS/RMM (SolarWinds, Zabbix)

Job description

Brightstar Lottery in Poland is seeking a skilled Network Engineer – Level 2 Support to join our growing NOC team. You will handle advanced incidents, diagnose routing, VPN, firewalls, and coordinate with vendors to ensure service continuity across multi-tenant environments.

The role requires 3–5 years of hands-on networking experience, proficiency with Fortinet/Cisco/Palo Alto devices, and solid experience with NMS/RMM tools.