Senior Monitoring Engineer

Sword Group; Województwo mazowieckie; Hybrid; PLN 308,000 - 439,000; Full time

Job summary

Sword Services Greece is seeking a Senior Monitoring Engineer to join our multinational team, supporting a large EU institution. You will implement and develop monitoring solutions, ensure reliable performance, and collaborate with cross-functional teams across regions.

The role requires hands-on expertise with MS SCOM, Dynatrace, and containerized/cloud environments, plus strong scripting and ITIL-based processes. You will participate in project meetings and drive continuous improvement.

Qualifications

• BSc in Information Technology, Computer Science or another relevant field.
• 8 years of IT experience and 5 years as a Monitoring Engineer.

Responsibilities

• Administering infrastructure monitoring systems (e.g., Microsoft SCOM).
• Monitor IT infrastructure across OSes, applications, services and devices.
• Create dashboards and alerts.
• Troubleshoot monitoring issues.
• Deploy, upgrade and patch Microsoft SCOM and other monitoring tools.
• Capacity planning, tuning and optimization.
• Update technical documentation and procedures.
• Provide 2nd line support and coordinate with 3rd line support.
• Participate in coordination and project meetings.

Skills

MS SCOM

Dynatrace

Windows Server

Linux Server

PowerShell

Monitoring architecture

Non-heterogeneous environments

Education

BSc in Information Technology / Computer Science

Tools

MS Windows Servers

Linux Servers

Cloud services

Job description

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients.

About the role...

We are currently seeking a Senior Monitoring Engineer to join our team. The successful candidate will work in a multinational environment on a multitude of tasks supporting our business in implementing and developing solutions for a large EU institution.

What you will do...

• Administering the infrastructure monitoring systems (such as Microsoft SCOM);
• Monitoring the IT infrastructure consisting of different OS, applications, services and devices;
• Creating dashboards and alerts;
• Troubleshooting monitoring related issues;
• Deploying, upgrading and patching Microsoft SCOM and other monitoring systems;
• Capacity planning, tuning and optimisation;
• Updating the technical documentation and operating procedures;
• Providing 2nd line support to other IT teams and coordinating with 3rd line of support;
• Participation in coordination and project meetings.

Technical Skills required...

• BSc's degree in Information Technology, Computer Science, or another relevant field;
• 8 years of IT experience and 5 years as a Monitoring Engineer;
• Experience with MS SCOM monitoring;
• Experience with Dynatrace monitoring;
• Hands-on experience in administration of complex monitoring systems deployed in non-heterogeneous and containerized environments including Cloud services;
• Expert in optimizing, tuning and planning of monitoring infrastructure;
• Experience in scripting on Windows Servers (PowerShell);
• Hands-on experience in administration of MS Windows Servers and Linux Servers;
• Experience in collaborating with multiple support groups;
• Experience with ticketing systems and ITIL based change management, configuration management and release management processes.

Behavioral Attributes...

• Self Development: Shows eagerness to grow and achieve more in respective area of expertise;
• Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements;
• Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines;
• Focus on Customer either internal or external;
• Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively;
• Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams;
• Accountability: Shows strong sense of responsibility and ownership of the activities assigned.

Our Culture...

At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on LinkedIn.

At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.