Senior Manager, Business Operations & Client Success

SPD Technology; Polska; Hybrid; PLN 260.000 - 380.000; Vollzeit

Benefits dieser Stelle

Remote work

Flexible schedule

Paid vacation

Medical insurance

Learning & development

Zusammenfassung

SPD Technology is seeking a Senior Manager, Business Operations & Client Success. You will oversee BU health, align Delivery, Engineering, HR, Finance, and People Ops, and lead cross-functional initiatives to reduce risks and drive client outcomes.

You will partner with leadership to translate data into clear priorities, measure client sentiment, and ensure accurate financial governance, while maintaining a proactive, ownership-driven approach in a remote and hybrid environment.

Qualifikationen

• 5+ years of relevant experience in Business Operations, Client Success, Strategic Program Management, Delivery Operations, or similar cross-functional role within IT or professional services.
• Experience across Delivery, Engineering, HR, Finance, and People Operations is required.
• Experience with client health practices (NPS/CSAT, client sentiment, health reviews).
• Hands-on experience with budgeting, forecasting, variance analysis, and invoicing oversight.
• Strong ability to consolidate data into a clear BU health picture.
• Ability to drive cross-functional initiatives and influence senior stakeholders.

Aufgaben

• Own and continuously develop BU performance management framework across financial, delivery, people, hiring, quality, client, and operational indicators.
• Investigate trends and translate observations into recommendations and actions.
• Manage BU-level Client Success and client health framework, measure sentiment through direct conversations.
• Triangulate client feedback with delivery, engineering, and operations data to identify themes and risks.
• Lead cross-functional initiatives such as operating-model changes, AI adoption, and capability transitions.
• Provide governance across Financial Operations, Hiring Operations, People Operations, and data accuracy.
• Offer independent BU leadership insights on client health and business health.
• Escalate material risks and blockers to leadership early.

Kenntnisse

Analytical skills

Communication skills

Influence stakeholders

Problem solving

Bilingual English/Ukrainian

Ownership & follow-through

Proactive mindset

Ausbildung

Higher education degree

Tools

AI tools

Automation

Analytics

Jobbeschreibung

About us

At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients' growth. We empower our people with a culture of excellence, and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone's contribution is welcomed.

We are looking for a Senior Manager, Business Operations & Client Success

About the role

As a Senior Manager, Business Operations & Client Success, you will maintain an integrated view of Business Unit (BU) health and ensure operational, client, people, financial, and delivery signals are translated into clear priorities and actionable plans. Acting as the coordination and insight layer across the Business Unit, you will connect Delivery and Engineering leadership, Client stakeholders, HR, Talent Acquisition, Finance, and People Operations. This role reports directly to the Business Unit Managing Director / VP Delivery and focuses on high-value business insight, independent client sensing, and cross-functional execution.

As a qualified expert You will

• Own and continuously develop the Business Unit performance management framework, consolidating financial, delivery, people, hiring, quality, client, and operational indicators into an integrated view of BU health.
• Investigate underlying causes, trends, and business implications beyond reporting metrics, translating observations into recommendations, corrective actions, and tracked resolutions.
• Own the BU-level Client Success and client health framework, developing mechanisms to measure sentiment (including NPS and qualitative/quantitative signals) through direct stakeholder conversations and interviews.
• Triangulate client feedback with Delivery, Engineering, People, and operational data to identify recurring themes, gaps, risks, and actionable improvements.
• Drive selected cross-functional strategic initiatives that lack a single owner (such as operating-model changes, AI adoption, capability transitions, and risk mitigation), taking them from ambiguous problems to measurable closure.
• Maintain operational governance across Financial Operations (budgeting, forecasting, compensation/rate exceptions), Hiring Operations (priorities and bottlenecks), People Operations, and Reporting Data accuracy.
• Provide BU leadership with an independent perspective on client and business health, complementing Delivery and Engineering leadership without replacing their ownership of client relationships.
• Ensure material business risks, key decisions, and operational roadblocks reach leadership early enough for effective action.

We're looking for you if you have

• 5+ years of relevant experience in Business Operations, Client Success, Strategic Program Management, Delivery Operations, or a similar cross-functional role within IT or professional services.
• Experience working across multiple business functions, such as Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations.
• Experience with client health and success practices, including NPS/CSAT, client sentiment, or structured client health reviews.
• Hands-on experience with operational and financial management, including budgeting, forecasting, variance analysis, and invoicing oversight.
• Strong analytical skills and the ability to consolidate financial, delivery, people, client, and operational data into a clear view of Business Unit health.
• Ability to take ambiguous business problems, structure them into actionable initiatives, and drive execution across multiple stakeholders.
• Strong risk identification and problem-solving skills, with the ability to spot early warning signals and translate them into concrete actions.
• Experience providing operational governance through functional teams without becoming a bottleneck or taking over execution.
• Ability to influence senior stakeholders and drive cross-functional initiatives without formal authority.
• Strong business judgment and the ability to form an objective, data-informed perspective, ask the right questions, and challenge assumptions when needed.
• Strong communication and synthesis skills, with the ability to turn complex quantitative and qualitative information into concise insights and clear recommendations for leadership.
• A proactive and curious mindset, with a strong sense of ownership and follow-through.
• Practical experience using AI tools, automation, or similar technologies to improve productivity, operational efficiency, or analytics.
• Higher education degree in Business Administration, Management, Economics, Computer Science, or a related field.
• Fluent / Advanced English & Ukrainian communication skills.

What's in it for You

Reveal great tech solutions

Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling clients growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients.
Experience an agile and flexible working environment

Work fully remote around the globe, or in a hybrid work model from our office hubs which are equipped with everything needed for comfortable work. Benefit from a flexible working schedule and create work and rest balance for yourself. Enjoy 20 business days of paid vacation for full-time, unlimited sick leave, 4 days of emergency leave, and more.
Embrace the opportunity for personal and professional growth

Take advantage of certification support, career paths and personal development plans, company-wide tech and cultural events. Elevate your skills with mentorship program, public speaking support, educational leave, access to corporate library, and more.
Feel cared about

Prioritize your well-being with a yearly budget for medical insurance/ abroad coverage/ travel insurance. Get compensation for sports, equipment, massage, and rehabilitation, along with access to the well-being program. Feel supported with corporate loan, tax and legal advisory and wedding and baby birth bonuses for important family events in your life.

Interview steps

1. Interview with Recruiter
2. Intro Call with Hiring Manager
3. Business & Functional Interview
4. HRBP Interview
5. Hiring Manager Interview
6. Client Interview.