Senior Live Chat Specialist: Real-Time Workplace Support

Jones Lang LaSalle Incorporated

Warszawa

On-site

PLN 180,000 - 240,000

Full time

14 days+

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Job summary

JLL seeks a seasoned Workplace Support Senior Live Chat Specialist to manage real‑time, high‑velocity conversations in a 24/7 environment from Warsaw. You will diagnose issues, generate precise work orders, and ensure seamless handoffs to resolution teams, taking ownership of employee experience while upholding data integrity.

Strong judgment and structured problem solving are essential. The role emphasizes real-time decision making, minimal escalation, and adherence to SLA commitments in a

Qualifications

6+ years in live chat, service desk, or workplace support.
4+ years in real-time, multi-concurrency chat environments.
Typing speed 60+ WPM with high accuracy.
Ability to break down complex problems and drive resolutions independently.
Excellent written English and business communication for real-time interactions.

Responsibilities

Resolve employee workspace issues across up to 3 concurrent chats.
Assess severity, urgency, and complexity of requests in real time.
Create comprehensive internal work orders with diagnostics and next steps within 10 minutes.
Act as immediate human safety net for critical P1 exceptions and route accordingly.
Ensure data governance by triggering correct workflows for metadata accuracy.

Skills

Live chat support

Analytical thinking

Communication skills

Typing speed 60 WPM

Tools

Ticketing systems

Chat platforms

IWMS (preferred)

Job description

Strong judgment and structured problem solving are essential. The role emphasizes real-time decision making, minimal escalation, and adherence to SLA commitments in a

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