Senior KYB/EDD Onboarding Specialist - Remote (Poland)

ZEN; Rzeszów; Remote; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Private medical healthcare

Internal and external training

Job summary

ZEN.COM is seeking an Onboarding & ODD Senior Specialist to join our Complex KYB & Ecomm Team in Poland or remotely. You will own complex KYB, KYC, EDD and e-commerce underwriting cases, making independent, risk-based decisions on complex customers and ownership structures, including high-risk jurisdictions and industries.

As a senior member, you will mentor other Specialists, contribute to improving AML/KYC/KYB processes and risk appetite, and help identify emerging risks.

Qualifications

• 3+ years AML/KYC/KYB experience with hands-on complex KYB, EDD and e-commerce underwriting.

Responsibilities

• Perform and decide on e-commerce underwriting for complex merchants: full business model analysis, financial records review, exposure calculation, and payment-method evaluation.
• Perform post-account-opening B2B/e-commerce data verification and ongoing customer checks.
• Handle complex KYB onboarding cases including high-risk jurisdictions and multi-layered UBO structures across jurisdictions.
• Conduct and own EDD investigations for high-risk B2B and B2C clients; document risk-based decisions.
• Execute Periodic Reviews triggered by EDD; escalate to MLRO when required.
• Provide feedback to improve policy, product, and procedures; support audits.
• Identify suspicious onboarding patterns and emerging risk trends; escalate to MLRO as needed.
• Maintain accurate case records per documentation standards.

Skills

AML/KYC/KYB

KYB onboarding

EDD

E-commerce underwriting

Mentoring teammates

Ambiguity tolerance

Job description

ZEN.COM is seeking an Onboarding & ODD Senior Specialist to join our Complex KYB & Ecomm Team in Poland or remotely. You will own complex KYB, KYC, EDD and e-commerce underwriting cases, making independent, risk-based decisions on complex customers and ownership structures, including high-risk jurisdictions and industries.

As a senior member, you will mentor other Specialists, contribute to improving AML/KYC/KYB processes and risk appetite, and help identify emerging risks.