Senior Onboarding & KYB/EDD Specialist – Remote

ZEN; Polska; Hybrid; PLN 140,000 - 210,000; Full time

Benefits offered by this job

Private medical healthcare

Training opportunities

Influence shaping product

Job summary

ZEN.COM is seeking an Onboarding & ODD Senior Specialist to join our Complex KYB & Ecomm Team—handling complex KYB, KYC, EDD and ecommerce underwriting cases. You will make risk-based decisions and mentor other Specialists while improving AML/KYC/KYB processes.

You will work in a remote role based in Poland, with opportunities to influence policy and participate in audits, with a focus on high-risk jurisdictions and structures.

Qualifications

• 3+ years in AML/KYC/KYB with hands-on complex KYB, EDD and ecommerce underwriting.
• Experience analyzing high‑risk jurisdictions or industries.
• Ability to work with ambiguity and exercise sound judgment.

Responsibilities

• Perform and take decisions for ecommerce underwriting of complex merchants, including financials and payment method evaluation.
• Carry out post-account-opening B2B/ecommerce data verification and ongoing customer checks.
• Handle KYB onboarding cases across jurisdictions with high-risk structures.
• Conduct EDD investigations for high-risk B2B and B2C clients and document risk decisions.
• Lead Periodic Reviews triggered by EDD; prepare escalation docs for MLRO when needed.
• Provide feedback to improve data, tools, policies and procedures.
• Support audit preparations and participate in internal and external audits.
• Identify suspicious onboarding patterns and emerging risk trends for MLRO involvement.
• Maintain accurate case records per documentation standards.

Skills

AML/KYC/KYB

EDD

KYB onboarding

E-commerce underwriting

Risk assessment

Job description

ZEN.COM is seeking an Onboarding & ODD Senior Specialist to join our Complex KYB & Ecomm Team—handling complex KYB, KYC, EDD and ecommerce underwriting cases. You will make risk-based decisions and mentor other Specialists while improving AML/KYC/KYB processes.

You will work in a remote role based in Poland, with opportunities to influence policy and participate in audits, with a focus on high-risk jurisdictions and structures.