Senior Hybrid Major Incident Manager

Capgemini; Katowice; Hybrid; PLN 60,000 - 80,000; Full time

Job summary

A leading global consulting firm in Katowice is looking for an experienced Major Incident Manager to manage complex customer issues and coordinate incident responses. The ideal candidate will have strong negotiation and communication skills, with a solid understanding of ITIL and ITSM tools. This role offers a hybrid working model and access to extensive training resources. Join a diverse team committed to innovation and effective incident management.

Benefits

Medical care with Medicover

Private life insurance

Sports card

Access to over 70 training tracks

Well-being support helpline

Qualifications

• Experience in managing major incidents effectively.
• Strong negotiation and communication skills.
• Ability to work under pressure with complex customer issues.

Responsibilities

• Manage and deliver Major Incident Management activities.
• Coordinate and communicate during Major Incidents.
• Provide non-technical administrative support for incident teams.

Skills

Excellent English communication skills

Ability to rapid assimilate complex information

Knowledge of ITSM and ITIL frameworks

Ability to facilitate technical recovery meetings

Experience in managing multiple support teams

Tools

SNOW

Capgemini tools

Job description

A leading global consulting firm in Katowice is looking for an experienced Major Incident Manager to manage complex customer issues and coordinate incident responses. The ideal candidate will have strong negotiation and communication skills, with a solid understanding of ITIL and ITSM tools. This role offers a hybrid working model and access to extensive training resources. Join a diverse team committed to innovation and effective incident management.