Senior Delivery Manager

Ciklum; Poland; On-site; PLN 200,000 - 260,000; Full time

Benefits offered by this job

Fully remote work flexibility

Luxmed premium medical package

Udemy access and language courses

Company-paid certifications

MyBenefit cafeteria platform

Job summary

Ciklum is looking for a Senior Delivery Manager to join our Poland-based team full-time, with potential for fully remote work. You will lead cross-functional delivery, partner with architects and business analysts, and drive process improvements to ensure on-time, quality delivery for complex client engagements.

You will manage timelines, scope, and resources while maintaining strong client relationships and ensuring clear communication across stakeholders in a high-pressure environment.

Qualifications

• Experience leading IT project delivery and coordinating teams.
• Strong knowledge of Scrum, Kanban, and Agile delivery lifecycles.
• Ability to monitor delivery progress with charts and dashboards.

Responsibilities

• Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives).
• Clear team dependencies and coach blockers to be resolved independently.
• Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery.
• Build trust and manage expectations across stakeholders.
• Create and maintain progress dashboards and delivery metrics.
• Set priorities and drive continuous process improvements.
• Support backlog refinement and prioritization.
• Maintain a productive, high-performance team environment.
• Manage onboarding/offboarding as project needs shift.
• Build relationships with client counterparts for project coordination.
• Define and manage scope, deliverables, timelines, and resources.
• Estimate, plan, and adjust activities from initiation to completion.

Skills

Scrum

Kanban

Agile delivery

Azure DevOps

Stakeholder communication

Conflict resolution

Prioritization

Team leadership

English (B2+)

Education

Bachelor’s/Master's in IT or related field

Tools

Azure DevOps

Job description

Job Description

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Poland.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About The Role

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities

• Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives)
• Clear team dependencies and coach the team to resolve blockers independently
• Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery
• Build trust and manage expectations across a wide range of stakeholders
• Create and maintain progress dashboards and key performance metrics
• Set clear priorities, set team expectations, and drive continuous process improvements
• Support the team in keeping the backlog refined and prioritized
• Maintain a productive, positive working environment under high-pressure conditions
• Manage team onboarding and offboarding as project needs shift
• Build effective working relationships with client counterparts to support project execution and day-to-day coordination
• Define and manage project scope, deliverables, timelines, and resources
• Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met
• Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes
• Proactively identify and elevate risks or blockers, collaborating with relevant stakeholders to develop solutions
• Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup
• Apply and maintain delivery best practices in tools, processes, and communication flows (e.g. using PRODIGY templates)
• Monitor changing client requirements and raise improvement opportunities or service adjustments to senior delivery leads
• Monitor and support team performance to ensure motivation, accountability, and delivery consistency
• Prepare and present project documentation, including reports, dashboards, and meeting materials
• Contribute feedback and suggestions to improve internal processes, tools, and delivery practices across the organization
• Participate in pre-sales and support the creation of delivery proposals that align with client needs and Ciklum’s capabilities

Requirements

• 4+ years of experience in IT project delivery, coordination, or team management
• Experience managing or coordinating teams 20+ FTEs
• Exposure to scope control, scheduling, and team coordination
• Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles
• Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram)
• Agile Tools: Azure DevOps (preferably) proficiency for tracking and backlog management
• Reporting: Hands-on experience creating project dashboards and delivery metrics
• Technical Aptitude: Technical background or equivalent experience working alongside dev teams
• Communication: Strong explanation skills and ability to communicate with technical (mostly) and non-technical stakeholders effectively
• Conflict resolution: Proven ability to resolve team conflicts
• Execution: Excellent prioritization and multitasking abilities in high-pressure environments
• Resilience: High stress resistance and composure under demanding conditions
• Working knowledge of team ramp-up, resourcing plans, and staffing
• Intermediate English (B2+) for written and verbal communication

Desirable

• Familiarity with contract types (SOW, MSA) and how they affect delivery terms
• Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting
• Experience with AzDO or experience in advanced setup of any task tracking tool for the project
• SAFe certification or experience with it
• Scrum certification
• Bachelor’s/Master's in IT, Business, or a similar field
• Agile certification recommended (Scrum Master or ICAgile).
• Foundations in project management methodologies (PMI CAPM or similar) are a plus

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands‑on experience with cutting‑edge technologies
• Flexibility: Enjoy flexibility – full remote working possibilities
• Care: We've got you covered with company-paid premium medical package through Luxmed
• Benefits: Access the MyBenefit cafeteria platform, allowing you to choose perks that best suit your lifestyle and needs

About Us

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting‑edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward‑thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions.