Senior Customer Support Specialist – Financial Markets Expert

London Stock Exchange Group; Gdynia; On-site; PLN 114,000 - 191,000; Full time

Job summary

A leading global financial services provider is seeking a Senior Specialist to empower customers through expert support for investment management products. The position requires strong interpersonal skills, analytical thinking, and a deep understanding of financial markets. Responsibilities include managing the customer experience, collaborating across teams, and providing technical insights. Candidates should have a relevant university degree and at least 3 years of experience in customer service or finance.

Benefits

Healthcare benefits

Retirement planning

Paid volunteering days

Qualifications

• 3+ years experience in customer service or finance industry.
• Ability to communicate effectively in English.
• Knowledge of Investment and Wealth Management products.

Responsibilities

• Provide direct support to clients for product queries.
• Manage end-to-end customer experience and resolution.
• Collaborate across teams for timely solutions.

Skills

Financial markets understanding

Interpersonal skills

Analytical skills

Proficiency in LSEG Excel add-in

Presentation skills

Python familiarity

Education

University degree in finance or related

CFA level I or similar qualifications

Tools

PowerBI

API familiarity

Job description

A leading global financial services provider is seeking a Senior Specialist to empower customers through expert support for investment management products. The position requires strong interpersonal skills, analytical thinking, and a deep understanding of financial markets. Responsibilities include managing the customer experience, collaborating across teams, and providing technical insights. Candidates should have a relevant university degree and at least 3 years of experience in customer service or finance.