AI Infrastructure Services: Senior Program Manager I Principal Consultant

Dell Technologies; Warszawa; On-site; PLN 260,000 - 340,000; Full time

Job summary

Dell Technologies in Warsaw, Poland is seeking a Senior Program Manager to lead large, multi-year AI Infrastructure Services programs within Professional Services. This role requires a data-driven, cross-functional leader who can align stakeholders across customers, partners, and Dell.

You will establish program governance, drive delivery quality, manage risk and interdependencies, and communicate with C-suite executives.

Qualifications

• Mastery of Program and Project Delivery methods.
• Proven track record in complex IT services delivery programs.
• Experience in matrix organizations and multi-site teams.
• Global environment experience and ability to work under pressure.
• 15+ years leading projects, programs, consulting.
• Excellent Polish and English communication; willing to travel.

Responsibilities

• Lead program governance and delivery QA to ensure quality artifacts and deliverables.
• Oversee portfolio projects; manage PMs to deliver on time and budget.
• Manage RAID, change control, and status communications to stakeholders.
• Single point of contact for executive communications for projects and programs.
• Coach team members and establish trusted advisor relationships with customers.

Skills

Program management

Leadership

Stakeholder management

PMO experience

Cross-functional coordination

Global delivery

Polish & English communication

Job description

Principal Consultant - AI Infrastructure Services

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer's strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency.

Join us to do the best work of your career and make a profound social impact as a Senior Program Manager on our Professional Services team in Warsaw, Poland.

What you'll achieve

Professional Services organization Technical program manager (PMO) that help organization's optimize data center design and accelerate time-to-value in their AI transformation, ensuring seamless integration with ROI-driven deployments. Responsible for implementing and consulting on the largest and most strategic AI businesses and Cloud Service Providers globally.

The Senior Program Manager/Principal Consultant working with all of Dell Technologies' products and services teams, will be accountable for the benefits, vision, and overall delivery of scope of our most complex programs. This requires multi-dimensional thinking in program leadership, while managing to our delivery methodology that creates a program charter, as well as the work breakdown structure, and definition and scoping of Interdependencies across the multiple work streams. The Senior Program Manager ensures a framework for efficient and effective decision-making and delivery management focused on achieving program goals in a consistent manner, addressing appropriate risks and stakeholder requirements. The candidate must be able to use a data driven approach with transparency when communicating to C-Suite level executives. Creates ownership by ensuring awareness and understanding of the charter, the end-state vision, and the roadmap for moving from the current state to the future state. This role will lead and manage the Program Office on behalf of Dell Technologies for our largest Customers.

Take the first step towards your dream career

You will:

• Lead the establishment of program governance as well as lead the delivery Quality Assurance to ensure quality artifacts and deliverables.
• Oversee projects in his/her portfolio and lead project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, Dell Technologies, and our trusted partners.
• Establish and manage RAID, change control, and communication of status to both Customer and Dell Technologies Leadership.
• Single point of contact for all executive/management communication for the projects and programs under your leadership to ensure strong and seamless relationships by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery personnel.
• Acts as role model, provides feedback and coaching to team members and earns trusted advisor status of our customer, gaining trust, mind, and wallet share.

Essential Requirements

• Mastery of Program and Project Delivery methods.
• Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-project, multi-year).
• Demonstrated mastery of operating in complex, matrix environment; experience in managing regionally distributed groups as well as demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams.
• Internal and external thought leadership.
• Previous experience operating in a global environment as well as self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines.
• Soloist, Team Player and Leader, Business Problem-Solver, 15+ years of successive growth in leadership of projects, programs, consulting.
• Omni-Mode, Omni-Channel Communicator with an uncommon level of grit and determination to achieve the outcome.
• Polish and English communication skills.
• Travel during delivery ramps.