Senior Collections Specialist with Portuguese

HEINEKEN Kraków; Polska; On-site; PLN 80,000 - 100,000; Full time

Job summary

A global beverage company is seeking a skilled professional to manage customer accounts and oversee debt collection processes at their Kraków location. The ideal candidate will have at least 3 years of experience in the OTC Collection area and strong negotiation skills. Proficiency in Portuguese (C1) and English (B2) is essential. This role involves collaborating with various teams to enhance collection effectiveness while maintaining excellent customer relationships.

Qualifications

• At least 3 years of experience in OTC Collection area.
• Experience in accounting background & expertise.
• Collection experience, especially with HORECA customers.
• Ability to deal with resistance and understand end-to-end Order to Cash process.

Responsibilities

• Monitoring customer accounts and detecting overdue payments.
• Owning the Customer Ledger and meeting collection targets.
• Acting as a Business Partner to OpCos for effective collections.
• Managing customer relationship accounts to ensure high service levels.
• Supporting continuous improvement projects in line with HEINEKEN’s standards.

Skills

Portuguese level C1

English level B2

Strong customer focus

Negotiation skills

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts
• owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
• managing customer relationship accounts and ensure a high level of service is provided at all times
• handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
• maintaining complete and up to date process documentation.

You are a good candidate if you:

• Portuguese level C1
• English level B2
• at least 3 years of experience in OTC Collection area
• experience in accounting background & expertise
• strong customer focus
• collection expirience
• HORECA customers
• ability to deal with resistance
• understanding of end2end Order to Cash process-Business knowledge
  written and verbal communication skills
• experience in multi-national environment (incl. Shared Services Centers)
• negotiation skills
• willing to work in shift mode (12pm-8pm).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.