Senior Cloud Compute Escalation Engineer

Akamai Technologies GmbH; Kraków; On-site; PLN 192,967 - 278,730; Full time

Job summary

Akamai Technologies GmbH is looking for a Senior Cloud Support Engineer based in Kraków, Poland, to join the Compute Product Support Group. This role involves addressing complex customer support challenges and collaborating with Site Reliability Engineering to find effective solutions.

The ideal candidate will have relevant experience in a Cloud Support role, advanced troubleshooting skills in networking and Linux, and experience with observability tools such as Prometheus. Join us in enhancing support services for mission-critical production customers.

Qualifications

• Experience in a similar Cloud Support role is required.
• Ability to assist customers effectively through written communication.
• Proven troubleshooting skills in Cloud Computing products.

Responsibilities

• Act as the technical escalation point for production customers.
• Investigate complex issues escalated from Core Support.
• Collaborate with Site Reliability Engineering on customer issues.

Skills

Advanced troubleshooting expertise in networking

Linux administration

Kubernetes

Using observability tools like Prometheus

AI infrastructure management

Tools

DNS management

Firewalls

APIs

Object storage solutions like VAST

Job description

Akamai Technologies GmbH is looking for a Senior Cloud Support Engineer based in Kraków, Poland, to join the Compute Product Support Group. This role involves addressing complex customer support challenges and collaborating with Site Reliability Engineering to find effective solutions.

The ideal candidate will have relevant experience in a Cloud Support role, advanced troubleshooting skills in networking and Linux, and experience with observability tools such as Prometheus. Join us in enhancing support services for mission-critical production customers.