Senior Calypso Support Analyst

EPAM Systems; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Multisport card

Shopping vouchers

Referral bonuses

Job summary

EPAM Systems in Poland is seeking a Calypso Support Analyst with at least 3 years of experience to ensure platform stability across trading, risk, settlements, and accounting.

You will monitor jobs, investigate incidents, support end-of-day processes, and collaborate with front, middle, back office and technology teams. Hybrid/remote options within Poland are available, with potential relocation and travel.

Qualifications

• 3+ years of experience as Calypso Support Analyst.
• Hands-on Calypso application knowledge.
• Experience in incident and problem management.
• Excellent stakeholder management skills.
• Willing to relocate and travel for business.

Responsibilities

• Provide production support for Calypso platform across trading, risk, settlements, and accounting modules.
• Monitor batch jobs, interfaces, and system health via Calypso Scheduler and monitoring tools.
• Investigate and resolve incidents, perform root cause analysis, and escalate complex problems.
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with end-of-day and start-of-day processes, including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues with quants and market data teams.
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives.
• Write and execute SQL queries to investigate data issues.
• Review Calypso logs, engine outputs, and Java stack traces.
• Assist with deployments, patch installations, environment refreshes, and user access management.
• Mentor junior resources.

Skills

Calypso knowledge

Incident management

Problem management

Stakeholder management

Relocation/travel

Tools

SQL

Oracle

Sybase

Calypso

Job description

First Derivative is driven by people, data, and technology, unlocking the value of insight, hindsight, and foresight to drive organizations forward. Counting many of the world's leading investment banks as clients, we help our clients navigate the data-driven, digital revolution that is transforming the financial services sector. Our global teams span across 15 offices serving clients across EMEA, North America and APAC.As an EPAM Systems, Inc. (NYSE: EPAM) company, a leading global provider of digital platform engineering and development services, we deliver advanced financial services solutions by empowering operational insights, driving innovation, and enabling more effective risk management in an increasingly data-centric world. Together with EPAM, we combine deep industry expertise with cutting-edge technology to help clients stay ahead in a rapidly evolving financial landscape, offering comprehensive solutions that drive business transformation and sustainable growth.The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.ResponsibilitiesProvide production support for the Calypso platform across trading, risk, settlements, and accounting modulesMonitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring toolsInvestigate and resolve incidents raised by business users within agreed SLAsTriage issues, perform root cause analysis, and escalate complex problems to support or development teamsSupport users across trade capture, confirmations, settlements, cash management, and reporting workflowsAssist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliationTroubleshoot pricing, valuation, and market data issues in coordination with quants and market data teamsSupport asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)Write and execute SQL queries (Oracle/Sybase) to investigate data issuesReview and interpret Calypso logs, engine outputs, and Java stack tracesSupport interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)Assist with deployments, patch installations, environment refreshes, and user access managementAs a Senior on the team, you will be expected to mentor and support junior resourcesRequirementsA minimum of 3 years of experience as Calypso Support AnalystHands on Calypso application knowledgeExperience of incident and problem managementExcellent stakeholder management skillsOpen to relocation/business travelWe offerWe gather like-minded people:Top tech minds driving innovation in AI, cloud and digital platform modernizationSupportive team and agile, startup-like cultureHybrid by design mode and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Career development programsThought leadership, mentoring, soft skills and well-being programsCertification (Anthropic, Gemini, GCP, Azure, AWS)English classesWe cover it all:Stable payParticipation in the Employee Stock Purchase Plan with a 15% discountBenefits package (health insurance, multisport, shopping vouchers)Referral bonuses up to $2,000Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and moreCorporate, social and well-being eventsPlease, note:Benefits listed above are available to employees onlyWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individuallyWe will reach out to selected candidates exclusivelyEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.