Senior Business Process Consultant (BPC) - ServiceNow HRSD (Contract)

Wipro Ltd.; Gdańsk; Hybrid; PLN 230,000 - 320,000; Full time

Job summary

Wipro Limited is seeking an experienced Senior Business Process Consultant (BPC) for ServiceNow HRSD in Poland. The role focuses on leading HR process discovery, requirements, design and transformation initiatives. The candidate will collaborate with HR stakeholders, Product Owners, Architects and development teams to translate business requirements into scalable HRSD solutions.

Location: Gdańsk/Hybird from customer office. B2B cooperation.

Qualifications

• Strong hands-on functional/consulting experience in ServiceNow HRSD.
• Strong understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events.
• Experience conducting process discovery, fit-gap analysis, requirement workshops, and future-state process design.
• Strong experience developing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of ServiceNow platform capabilities, workflows/Flow Designer, integrations, reporting, and security concepts.
• Ability to bridge the gap between HR business stakeholders and ServiceNow technical teams.
• Strong stakeholder management, workshop facilitation, presentation, and communication skills.
• Experience working in Agile/Scrum-based ServiceNow implementation programs.

Responsibilities

• Lead workshops with HR stakeholders to understand current-state processes, pain points, business requirements, and future-state objectives.
• Provide functional consulting across ServiceNow HRSD, including HR Case Management, Employee Center/Employee Center Pro, HR Knowledge Management, Lifecycle Events, and HR Services.
• Analyze existing HR processes and recommend opportunities for standardization, simplification, automation, and employee experience improvement.
• Translate business requirements into user stories, functional requirements, process flows, acceptance criteria, and solution requirements.
• Facilitate process design and requirement-gathering workshops with business, HR, and technical stakeholders.
• Partner with ServiceNow Architects and Developers to ensure functional requirements are translated into appropriate platform solutions.
• Drive adoption of ServiceNow out-of-the-box capabilities while minimizing unnecessary customizations.
• Support HR service taxonomy, case categorization, assignment/routing requirements, SLAs, knowledge, notifications, and HR service configuration.
• Define and validate employee journeys and lifecycle processes such as onboarding, offboarding, transfers, and other employee transitions.
• Support integrations and process requirements involving enterprise HR platforms such as Workday, SAP SuccessFactors, or other HR systems.
• Participate in solution validation, UAT, defect triage, release readiness, and business sign-off.
• Provide functional leadership and guidance to Business Analysts and delivery teams throughout the implementation lifecycle.
• Support stakeholder communication, governance, demos, and ServiceNow HRSD roadmap discussions.

Skills

ServiceNow HRSD

HR Case Management

Employee Center/Employee Center Pro

Lifecycle Events

Workshops facilitation

Agile/Scrum experience

Functional leadership

Tools

ServiceNow Workflows/Flow Designer

Integrations (Workday, SAP SuccessFactors)

Job description

Senior Business Process Consultant (BPC) - ServiceNow HRSD (Contract) Job Title: Senior Business Process Consultant (BPC) - ServiceNow HRSD (Contract) City: Gdansk State/Province: pomorskie Posting Start Date: 11/4/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com. Job Description:

Job Description

We are looking for an experienced ServiceNow Senior Business Process Consultant – HRSD to lead HR process discovery, requirement analysis, solution design, and transformation initiatives. The role will work closely with HR stakeholders, Product Owners, Architects, and development teams to translate business requirements into scalable ServiceNow HRSD solutions.

Location: Łódź

B2B Cooperation

Work mode: Hybrid from customer office

Key Responsibilities

• Lead workshops with HR stakeholders to understand current‑state processes, pain points, business requirements, and future‑state objectives.
• Provide functional consulting across ServiceNow HRSD, including HR Case Management, Employee Center/Employee Center Pro, HR Knowledge Management, Lifecycle Events, and HR Services.
• Analyze existing HR processes and recommend opportunities for standardization, simplification, automation, and employee experience improvement.
• Translate business requirements into user stories, functional requirements, process flows, acceptance criteria, and solution requirements.
• Facilitate process design and requirement‑gathering workshops with business, HR, and technical stakeholders.
• Partner with ServiceNow Architects and Developers to ensure functional requirements are translated into appropriate platform solutions.
• Drive adoption of ServiceNow out‑of‑the‑box capabilities while minimizing unnecessary customizations.
• Support HR service taxonomy, case categorization, assignment/routing requirements, SLAs, knowledge, notifications, and HR service configuration.
• Define and validate employee journeys and lifecycle processes such as onboarding, offboarding, transfers, and other employee transitions.
• Support integrations and process requirements involving enterprise HR platforms such as Workday, SAP SuccessFactors, or other HR systems.
• Participate in solution validation, UAT, defect triage, release readiness, and business sign‑off.
• Provide functional leadership and guidance to Business Analysts and delivery teams throughout the implementation lifecycle.
• Support stakeholder communication, governance, demos, and ServiceNow HRSD roadmap discussions.

Required Skills

• Strong hands‑on functional/consulting experience in ServiceNow HRSD.
• Strong understanding of HR Case Management, HR Services, Employee Center, HR Knowledge, and Lifecycle Events.
• Experience conducting process discovery, fit‑gap analysis, requirement workshops, and future‑state process design.
• Strong experience developing user stories, acceptance criteria, process flows, and functional specifications.
• Good understanding of ServiceNow platform capabilities, workflows/Flow Designer, integrations, reporting, and security concepts.
• Ability to bridge the gap between HR business stakeholders and ServiceNow technical teams.
• Strong stakeholder management, workshop facilitation, presentation, and communication skills.
• Experience working in Agile/Scrum‑based ServiceNow implementation programs.

Preferred Skills

• ServiceNow Certified System Administrator (CSA).
• Relevant ServiceNow HRSD implementation certification.
• Experience with large enterprise HR transformation programs.
• Understanding of Employee Center Pro, Virtual Agent, Performance Analytics, and IntegrationHub.
• Experience integrating ServiceNow HRSD with Workday or SAP SuccessFactors.
• Exposure to global HR processes, data privacy, employee data security, and HR compliance requirements.

Information at a Glance

Mandatory Skills: Servicenow - HR Service Management.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Jesteśmy pracodawcą zapewniającym równe szanse. Wszyscy kwalifikujący się kandydaci będą brani pod uwagę przy zatrudnianiu bez względu na rasę, kolor skóry, kastę, wyznanie, religię, płeć, stan cywilny, wiek, pochodzenie etniczne i narodowe, tożsamość płciową, ekspresję płciową, orientację seksualną, orientację polityczną, niepełnosprawność, chroniony status weterana lub jakąkolwiek inną cechę chronioną przez prawo.

Wipro jest zaangażowane w tworzenie dostępnego, wspierającego i integracyjnego miejsca pracy. Wszystkim kandydatom, w tym osobom z niepełnosprawnościami, zapewnione zostaną racjonalne usprawnienia przez cały czas trwania procesu rekrutacji i selekcji. Tam, gdzie to możliwe, informacje o udogodnieniach muszą zostać poinformowane przed złożeniem wniosku i będą one oceniane indywidualnie. Wipro zapewnia wszystkim równe szanse i ceni różnorodność.