Senior AI Success Manager

OfferFit; Poland; Remote; PLN 529,000 - 624,000; Full time

Job summary

A leading AI solutions provider in Poland is seeking an AI Success Manager to ensure customer success with their product. This role involves strategic partnership with customers, analysis of data to drive business value, and ensuring effective communication between teams. The ideal candidate has a background in strategy consulting, strong analytical skills, and is passionate about technology.

Benefits

Generous PTO

Parental Leave policy

Remote work environment

Quarterly gatherings

Weekly team events

Learning from experienced leadership

Responsibilities

• Support CS Director to build meaningful relationships across customer organizations.
• Collaborate with teams to drive success of AI use cases.
• Work with sales to drive renewals and upsells.
• Analyze data and provide presentations on business impact.

Skills

Entrepreneurial mindset

Strong relationship-building

Analytical skills

Passion for technology

Organizational skills

Clear communication

Strategy consulting experience

Tools

Excel

SQL

Job description

Overview

OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personalization for lifecycle marketing campaigns, powered by reinforcement learning AI. This allows marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

Responsibilities

• Support CS Director to build meaningful relationships across our customers’ organization
• Work with implementation and data science teams to drive the success of AI use cases with our customers
• Work closely with the OfferFit sales team to drive renewals & upsell opportunities
• Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
• Serve as strategic partners to guide our customers in maximizing business value from their use of OfferFit
• Conduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
• Synthesize and communicate stories based on customer insights
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap

Qualifications

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
• Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
• Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.

Additional Requirements

• Up to 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Compensation and Benefits

• The base salary range for this position in the United States is $145,000-$171,000 per year, plus eligibility for additional commission and bonus ranging $40,000-$47,000; with an overall OTE of $185,000 - $218,000. Eligibility for an additional end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
• Please note that we adjust compensation for non–US countries using a relative cost of labor adjustment between the US and your country of residence.

Benefits and Perks

• Generous PTO (starting at 25 days per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
• Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
• Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
• [US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program

OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

EEO and Compliance

OfferFit is committed to a diverse and inclusive workplace. This vacancy is open to all qualified applicants. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.